Sales Representative

–R É S U M É

Stephen Beck

*/** ***** ******, **********, VIC 3171

M: 041*-***-*** E: *******************@*****.***.**

Professional Profile

I am a highly motivated, efficient and organised professional, with a broad range of skills, thriving in a high-pressure and team environment. I look forward to undertaking a challenging opportunity where I can utilise my proven professional experience, skills, qualifications and core abilities in a progressive, forward thinking company with the ability to learn and develop further.

Demonstrated Skills & Abilities

Organisational skills that enable me to obtain company’s mission with its strategic goals and objectives in mind

Commitment to always provide quality service and professionalism, with honesty, integrity and strong work ethic

Highly developed interpersonal and communication skills with the ability to liaise with people at all levels

Proactive team member, capable of working under pressure in a busy and challenging environment

Comprehensive staff management skills including effective team building skills

Socially mature with a degree of mental toughness; responsible, honest and reliable

Excellent customer service, negotiation and client relationship development

Effective time management abilities to meet strict deadlines and targets

High initiative, able to convert and transform ideas and plans into actions

Highly self-motivated, confident, challenge driven with a “can do” attitude

Dedicated, results driven yet carry contagious enthusiasm and energy

Aptitude for problem solving and able to handle multiple tasks

Computer Skills: MS Office Suite, Internet and Email

Areas of Strength

Strong Customer Service Sales Planning Team Leadership

Quality Management Brand Marketing Multi-tasking

Positive attitude Staff Training Troubleshooting

Commitment to Excellence Process Instruction Attention to Detail

Experience

2015 – Current CONNIC MARKETING P/L Seaford, VIC Casual Telemarketing

Duties:

Cold call customers offering various products/services; worked from a script and a list of contacts to promote services by phone

2013 - Feb 2014 CYKLOP AUSTRALIA Laverton, VIC

Sales Representative

Achievements:

Successfully increased client base during a difficult financial time after recovering from the GFC.

Increased sales from $26K per month to $49K per month. Regained 15% of lost customers and created new business increasing sales by 88% over eight months.

Duties:

Sourced and developed new business relationships, generated and negotiated new income sources through strategic evaluation and analysis of clients demands; updated and maintained sales records and files

Implemented business plans to ensure sales targets were achieved, in relation to volume and profitability

Negotiated with customers on products, volume requirements and specials

Advised customers on the selection of goods with the aim of encouraging them to buy & return to buy in the future

Answered customers' questions about goods and prepared quotations on products

Established productive, professional relationships with key personnel in assigned accounts for optimum results

Updated and maintained thorough product knowledge, assisted clients to choose products to suit their needs

Managed revenue and sales targets, set and monitored sales budgets to meet personal budgets and objectives

Implemented tactical sales and promotional initiatives resulting in further business development and revenue

Adjusted sales techniques to better target the needs and interests of specific clients

2011 - 2012 BAGMASTERS AUSTRALIA Huntingdale, VIC

Territory Manager

Achievements:

Designed & created a double page glossy brochure to use as a marketing tool.

Duties:

Maintained assigned account bases while developing new accounts

Conducted cold calling to canvass interested clientele; created interest in products and booked appointments

Processed all correspondence and paperwork related to accounts

Networked; located and contacted potential clients to offer quotations on new products

Collected product samples and provided quotations

Monitored market conditions, product innovations and competitors' products, prices and sales

2009 - 2011 K&S ENVIRONMENTAL WASTE Dingley, VIC

Sales Representative

Achievements:

Retained existing clientele on 3year contracts and secured an additional 30% of business all on a 3year contract.

Selected as one of the few K&S employees to receive financial recognition for high achievement.

Duties:

Identified and gained new business; set and monitored sales budgets

Interacted / negotiated extensively with decision makers, management & clients; provided quotations on services

Implemented successful strategic advertising, public relations, personal selling and sales management

Located and proposed potential sales deals by contacting potential partners; discovered & explored opportunities

Screened potential sales by analysing market strategies, deal requirements & potential; evaluated all options

Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities

Resigned customers on 3year contract to ensure retention of existing client base

Up to date industry knowledge enabling me to assist clients to choose correct services to suit their needs

Assisted Marketing dept. with advertising/marketing activities and promotional campaigns to promote services

Used sales forecasting and strategic planning to ensure the sale and profitability of services, analysing business developments and monitoring market trends

Provided competitor information and prepared competitive comparisons for Marketing department

Built strong and genuine key account relationships through fostering trust and high levels of customer service

2005 - 2009 SAFEPAK AUSTRALIA Dingley, VIC

Sales Manager

Achievements:

Built database from zero to 150 clients since the business commenced in 2005.

Secured a blue-chip client valued at an additional $80,000 per year.

Duties:

Implemented successful strategic advertising, public relations, personal selling and sales management

Identified and analysed the company’s strengths and weaknesses; responded to opportunities and threats in the marketing environment

Represented the company in negotiations, at meetings, conventions and seminars and liaised with stakeholders

Monitored market conditions, product innovations and competitors' products, prices and sales

Analysed sales statistics, reviewed operational reports to project and forecast sales and determine profitability

Coordinated sales activities and increased the sales through strategic sales and marketing plans

Monitored customer preferences to determine focus of sales efforts; resolved customer sales / service complaints

Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities

Prepared budgets, sales reports and submissions to bring in new product lines

Negotiated and liaised with suppliers; coordinated stock takes and stock management

Ensured KPI’s were met or exceeded, prepared reports, budgets & forecasts and presented them to management

2003 - 2005 CHUBB SECURITY VIC

Security Officer

Duties:

Patrolled corporate & private event venues/properties; performed emergency response procedures when needed

Guarded and provided crowd control at special events

Responded to security violations, alarms and other emergencies Access control and conflict management

Patrolled areas and checked doors, gates and windows for signs of unauthorised entry

Watched for irregularities such as fire hazards, equipment malfunctions and unlocked security doors

Observed/reported suspects to police, apprehended offenders when appropriate, detained them till police arrived

Detected and reported fraud and other unlawful acts of staff or patrons of business establishments / events

Provided assistance to the public and clients; prepared reports to update management on security matters

1998 - 2003 R&S FREIGHTERS VIC

Area Manager

Achievements:

Secured a blue-chip client valued at an additional $30,000 per year.

Duties:

Developed/implemented successful strategic advertising, personal selling and sales management

Directed and coordinated sales activities and increased the sales through strategic sales and marketing plans

Managed revenue and sales targets, set and monitored sales budgets to meet personal and team objectives

Reviewed sales / activity reports and other performance data to measure effectiveness and goal achievements, to determine areas needing action

Implemented/integrated tactical sales and promotional initiatives for sales team, resulting in further business development and revenue growth; instructed staff on how to handle difficult and complicated sales or customers

Sourced and developed new business relationships and markets, generated and negotiated new income sources through strategic evaluation and analysis of clients demands; updated and maintained sales records and files

Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities

Planned and coordinated sales presentations and major Trade Shows/Fairs; merchandised special promotions

Established productive, professional relationships with key personnel in assigned key accounts for optimum results

Motivated team members to achieve set goals and promoted individual accountability

Prepared performance reports, calculated statistics for management; ensured figures exceed expectations

Conducted monthly and yearly forecasting with regular updates and business plans on all key accounts

Voluntary Work

2015 – Current: Volunteer work with St Vincent’s De Paul Society

Referees

LENNY IORDANIS PAUL SMITH David Crowley

Production Manager Owner/Manager Regional/Manager

Ckklop Australia K&S Environmental Services K&S Environmental Services

Tel: 040*-***-*** Tel: 040*-***-*** Tel: 044*-***-***

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