Customer Service Professional Experience
Resume:
Sara Hassan FOUAD
Madinty, B *, Suez Road
Cell :
*****.*****@*******.***
SUMMARY:
I'm looking for a challenging job that allows me to use my education and my personal
Skills to build my career, I’m willing to learn and gain a lot of experiences to improve my
career. I’m a hard working person fast learner and have a great enthusiasm in exploring
a professional career.
- An outgoing, energetic receptionist with experience in office management having a
mature and professional approach to colleagues, customers and suppliers, stimulated by
new people.
Summary of Qualifications
Comprehensive knowledge of handling all aspects of front desk activities
Possess excellent guest relationship and customer service skills
In-depth knowledge of operating office equipment like telephone, faxes, scanners
and OPERA 3.0 AND 5.0 systems.
Skilled in handling clerical and administrative tasks
Possess excellent interpersonal, management, communication and problem
solving skills
Ability to work under pressure.
Attention to small details.
Capable of handling several activities at the same time.
Professional Experience
Tolip Family Park Hotel 5 stars Cairo Egypt (Pre-opening Team)
March 2015 till Present
Guest relation supervisor
Handling group and VIP arrivals as well as special requests and repeat guests.
Maintain a professional and high quality service oriented environment at all times.
Dealing with complaints, problem solving, disturbances, special requests and any
Other issues that may arise.
Excellent customer service, organizational, public speaking and written and
verbal communication skills
Empowered the team to satisfy guests and resolved problems.
Helping in product promotions including sampling and ensured crew can properly
Overseen the program operations within their shift.
Participated in client intake and assessment interviews.
Ensured compliance to state licensing standards as well as funding source
guidelines
Making courtesy calls to ensure guest satisfaction
- Owner, GM: Happy Faces nursery [ Jan 2012-Sep 2014]
* Budgeting the project, assigning the costs (fixed, & variable)
* Setting the marketing plan for the nursery.
* Prepare all the documentary papers needed (application forms- daily, weekly,
monthly reports- monthly evaluations)
* Prepare monthly curriculum, as well as the fun days activities.
* Making the orientation tours for the new parent’s visits.
* Collecting the monthly fees, as well as any additional fees.
* Playing a key role in PR activities.
CEO Admin assistant : Ra’Sport Company [May 2011-Jan 2012]
* Prepare the necessary reports for the CEO affairs (registration, time table, shift
Schedule, maintenance…)
* Welcoming the visitors, & make the appropriate orientation for them.
* Participate in the budgeting process with the owners.
* Assure that all the reports are fully filled, & delivered to the target persons.
* Accomplish the necessary arrangements for the CEO visits.
* Following up all the demanded tasks daily duties
-Customer service agent: Mobinil [March 2009- Sep 2010]
* Receiving phone call from customers, listening to their problems, & working
Effectively to solve it.
* Participating in training sessions for new systems to be applied.
* Prepare daily reports summarizing the daily activities, & what had been
achieved.
* Attending the weekly & monthly meetings, & sharing with ideas to improve the
overall performance.
Personal information
Nationality: Egyptian
Date of Birth: 17-7-1985
Marital status : divorced
Educational Attainment
School: - Sakr Koresh language school
University Certificate : Graduated from faculty of commerce – English
section –Ein Shams university, Business administration sector
Year of graduation : 2008
Grade : Pass
Special Skills
Software and Hardware, All windows Skills
OPERA FULL SERVICE EDITION (Version 3.0 and 5.0)
Language
Arabic (Mother Tongue )
English (Excellent)
French ( Fair)
Personal Information
Nationality: Egyptian
Date of Birth: 17-7-1985
Marital status: divorced
Contact this candidate