Professional Summary

Skills

Work History

KRISTIN SUTTON

**** ***** ******, *********, ** 92056 (C) 760-***-**** acv9yv@r.postjobfree.com Healthcare manager/Community Relations Director with more than 20 years in direct patient care and staff supervision. Focused on team coordination and leadership to provide exceptional patient care . Accomplished manager who proudly maintains a highly productive, efficient and quality-driven environment at all times. Effective staff coach

Over the top patient Care

Planning and development

Accomplished leader

Supervisory training

Promotes positive behavior

Strong p resentation skills

Team leadership

Community Relations

Planning and development

Clinic Manager/Regional Manager/Community Relations 09/2009 to 07/2016 San Diego Spine and Rehab/Oceanside Physical Medicine – Oceanside/Mission Valley/Chula Vista Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Organized the department in accordance with administrative guidelines in order to provide specified medical services to meet the legal, organizational and medical staff guidelines. Recruited, hired, trained and coached on average of 10-20 new employees per year. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Interpreted and communicated new or revised policies to staff. Represented and interpreted the agency\'s functions and services to other institutions, the public, government agencies and other organizations.

Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company\'s reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Supervised and managed the daily activities of a clinical team consisting of 20-140 physicians,physical Therapist, chiropractors and support staff.

Established standards for selection, promotion and termination of staff. Certified that equipment and supplies were properly maintained for quality patient care and safety. Assigned employee areas, scheduled staff breaks and authorized overtime. Led, designed and implemented training programs and initiatives which contributed to a increase in productivity. Manager/Patient Services/Community Relations 05/1996 to 09/2009 United Physicians Group – Oceanside

Management/Community Relations/Patient Services

Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive Education

Accomplishments

Hobbies

patient care.

Interpreted and communicated new or revised policies to staff. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company\'s reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff. Associate of Arts:

Onslow Community College -

Marketing

Coursework in Health Services Administration

Coursework in Business Management

Coursework in Healthcare Administration

Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Manager/Community Relations offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a medical facility smoothly. Liaison between the community and the medical practice. Built and maintained strong relationships with our community, Military families and local businesses Supervised all staff training, department meetings, Payroll, hiring, goal setting while managing three highly effective and profitable medical practice.

Stand-up paddlingBody boardingHiking

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