Manager Service
Resume:
Professional business and operational management in two Fortune 500 companies; Johnson Controls, and Harley- Davidson Motor Company for a combined tenure of 19 years. Primary experience base is of technical origin, starting career as a Field Engineer at Burroughs Computer Corporation. Hold one patent, and one pending for service business inventions, publicly spoke in keynote presentations on power analysis techniques, and advanced facility maintenance strategies, and has acted as a consultant in the highly critical data center environment working with customers on risk avoidance techniques and strategies. Present a strong technical aptitude and is an entrepreneur by virtue, have a proven track record of excellence in customer service, possesses superb written and verbal communication skills, is a creator and innovator, and a positive change-management leader. Operate under the highest levels of honesty and integrity. Designer of micro and macro operational strategies for many hospitals, industrial, and commercial customers to reduce their operational spend, enhance energy savings and avoid risk and cost with their business operations. Master’s Degree in Management and the 2010 recipient of the Johnson Controls Corporate award for innovation with the submission “Innovation Modeling for a Field Centric Organization” VP Operations
ECM Holding Group
August 2014 – Present, Madison, WI
Provide advanced facility and energy savings strategies for commercial, educational, and governmental agencies.
P&L ownership
High profile project management and director responsibilities >$1M
Assigned all critical business startups and high profile, high risk clients and projects
Sales and growth responsibility
Director of Buildings and Grounds
Stoughton Area School District
February 2014 – August 2014 (7 months) Stoughton, WI
Designed and instituted District wide Asset Management system (CMMS). Fully electronic from portal request to technician handheld. 4 month full turnkey completion. Branch Manager / Director of Operations
Johnson Controls
July 2007 – October 2013 (6 years 4 months) Madison, Wisconsin Lead, managed, and progressively developed a $13M Service and project operation. Top 10% of 160 Branch Managers in North America. Full P&L ownership.
Double digit growth of sales, operations, and project business in 4 geographical areas.
Increased revenue from $6M to $13M in six (6) years. Designed and sold high profile, complex projects, directly contributing to branch success.
Defined and implemented key performance indicators for both sales and service teams to increase productivity and effectiveness.
Responsible for the development, mentoring, and coaching of 40 employees. 333 W Mifflin Street, Madison, WI 53703
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Scott Adams
Relocating to San Diego
Instituted customer loyalty program, achieved world class results, 74% Net Promoter Score.
Gold Safety Status: 1051 days without recordable, 3,400 days without lost time. Regional Operations Manager; Service Manager
Johnson Controls
November 2003 – June 2007 (3 years 8 months) Greater Milwaukee Area
Responsible for the service operations management of 5 truck-based teams, 50 front line service personnel, 13 administrative and support personnel.
P&L responsibility for $12M in secured sales and revenue.
Appointed lead for change management initiative from a centralized to a decentralized model. Successfully implemented this model in 16 branch locations with revenues in excess of $500M.
Maintained 98% renewal rate on a $7M portfolio of service level agreements with commercial customers over the 4 year period.
Facility Maintenance Manager
Harley-Davidson Motor Company
April 1997 – July 2000 (3 years 4 months) Greater Milwaukee Area Department head responsible for the risk management of $100M of fixed assets at the corporate headquarters facility. Provide world-class facility and work environment for 1600 employees.
Coach, guide, develop, and transform a union work force into a self-directed, self-managed empowered work-team, for quicker and more accurate decision-making.
Designed and implemented facility maintenance management system. Internet based request system to handheld computer work orders. Most advanced system in the industry. 5 year savings of $400,000.
Instituted a “Reliability Centered Maintenance” program. Achieved and maintained 99% uptime on infrastructure support systems. Transform operations from reactive to pro-active.
Capital and expense budget responsibility, achieved balanced budget while continuously improving operations.
Member of union/management partnering, leadership, and apprentice committees. Director of Operations
System Service, Ltd., Milwaukee, WI
July 2000 – November 2003 (3 years 5 months) Greater Milwaukee Area Service Operations Supervisor
Johnson Controls
December 1993 – April 1997 (3 years 5 months) Greater Milwaukee Area System Application Engineer
Johnson Controls
November 1991 – December 1993 (2 years 2 months) Greater Milwaukee Area Senior Field Engineer
Burroughs / Unisys Corporation
February 1984 – November 1991 (7 years 10 months) Greater Milwaukee Area EDUCATION: Master’s in Management, Cardinal Stritch University, 3.96 GPA
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