Larry Jackson

Memphis, TN *****

901-***-****

acv9vb@r.postjobfree.com

Objective: To obtain a position within a well-established company, where I can offer my experience, while continuing to learn and grow.

Skills:

Install software and hardware, configure VPN

Troubleshoot LAN, WAN connections

Data Backup, Anti-Virus, Email support

Oracle and SQL Database Installation and Configuration

Document errors, fixes and solutions for reported issues

Create Object oriented application Install via administration console

Troubleshoot network, software/hardware issues reported by users

Administered Nortel-Meridian phone system

Administered Windows Server 200x, Exchange Server and Novell Server

Managed Projects & Software rollouts, document errors, changes and fixes

IT support in a client-server environment supporting Windows-based hardware/software applications.

Customer service oriented with excellent communication skills.

Professional Experience:

Computer Analyst

Well Child, Inc., Memphis, TN

Oct 2007- June 2009

•Responsibilities included analysis; installation, maintenance and modification of storage area network, computing systems and Company Application.

•Setup departmental user accounts for computer and phone access.

•Ensured the compatibility of the hardware and software of the system when purchasing new equipment for the company.

•Responsible for the evaluation and recommendation of the new hardware and software.

•Assisted team in resolution of hardware, software for company application.

•Analyzed performance of the system and ensured the performance objective and availability meet company requirements.

OTR Driver

J.B. Hunt, Memphis, TN

Aug 2006-Sept 2007

• Responsibilities included pickup and deliver documentation and cargo, within the time given, to customer's location. Inspect tractor and cargo for safety hazards accordingly.

OTR Driver (Training Program)

Swift Transportation, Memphis, TN

May 2006-Aug 2006

• Responsibilities included pickup and deliver documentation and cargo, within the time given, to customer's location. Inspect tractor and cargo for safety hazards accordingly.

Desktop Support

Thomas & Betts, Memphis, TN

Jan 2001- Mar 2006

Responsibilities included analysis; installation, maintenance and modification of network and computing systems for 400+ onsite users and 60+ remote off-site users.

Rolled out new data backup and recovery application for global support. Upgrade Internet App, anti-virus and build servers for Windows Updates.

Worked with a remote option to repair minor user issues which allows access to user’s computer from technician’s desk.

Created an internal Windows updating source for user PC’s within the company.

Introduced IE 5.5 SP2 and IE 6.X as well as documenting errors, exceptions and changes.

Consultant/System Analyst Level II Support

Sarcom/Thomas & Betts, Memphis, TN

Nov 1999- Jan 2001

Troubleshoot end-user issues onsite.

Responsibilities included re-imaging and loading several different software applications.

Responsible for configuring single/multiple function 3Com NIC cards modems and PCMCIA cards for desktops and laptops.

Administrated the changing of passwords for computer/Email users via Windows NT and Novell 3.x.

Consultant/System Analyst

American Consulting Group Inc. /CompuCom-Atlanta, GA

Feb 1998-Oct 1999

Upgrade various types of computers to the Baptist Healthcare Standard for the Y2K using Windows NT, Novell 3.x, MS Exchange, TCP/IP, DNS, Intranet and Company Applications.

Responsibilities included migrating PCs, servers and applications for Baptist Hospital system in TN, AR and MS.

Responsible for exporting and importing files for all users.

Responsible for setting up email (MS Outlook, MS Outlook Express, Netscape Navigator) for all users in the Baptist network.

Technical Service Rep

TSS/IBM-Memphis, TN

Jan 1997-March 1998

Responsibilities included telephone support for various clients for computers, printing and workstation issues.

Supported Compaq, IBM, Acer, Hewlett Packard, CTX, etc.

Supervised a team of eight technicians for customers of major retail supplier.

Laptop Repair Tech

TSS/IBM-Memphis, TN

Aug 1996-Jan 1997

Responsibilities included diagnosing and repairing various IBM ThinkPad’s using knowledge of software and hardware.

Provided fast turnaround for all repairs under warranty.

Quality Assurance Tech

Canon Computer Systems-Memphis, TN

May 1995-Aug 1996

Responsibilities included reviewing operations to prevent and eliminate any manufacturing errors.

Maintained and stocked all computer parts.

Responsible for tracking use of parts and warranty parts returns.

Education:

Southwest Tennessee Community College, Memphis, TN

Currently Attending

Southeast College of Technology, Memphis, TN

Associate of Science in Electronic Engineering

Certified in Windows 2003 Server - training - Catalyst

Certified in DOS & Windows under IBM, Dell DCSE

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