Customer Service Quality
Resume:
Jean Rhelly Jimenez mendoza
Rizal St. Brgy. San Juan San Francisco Floodway Cainta, Rizal.
Provincial Address: #286 Sto. Tomas North, Jaen, Nueva Ecija.
Contact number : 092********
Email address: *****************@*****.***
Objective
To work, offer and perform my sincerest service with love and dedication in the company where I can share my knowledge, skills and abilities for the continuous achievement of the organization’s goals for the development of myself as part of the community.
Educational attainment
Tertiary: Nueva Ecija University of Science and Technology
Bachelor of Industrial Technology (Food Technology)
Gen. Tinio Street, Cabanatuan City, Nueva Ecija
S.Y. 2011 - 2015
Training and Seminar attended
See the World in a Cup of Coffee : A Barista Seminar
Nieto Hall (Farmer’s Training Center)
Nueva Ecija University of Science and Technology
Cabanatuan City, Nueva Ecija
(Feb 10, 2014)
Technopreneurship : Seminar on entrepreneurship
Nieto Hall (Farmer’s Training Center)
Nueva Ecija University of Science and Technology
Cabanatuan City, Nueva Ecija
(March 14, 2014)
Bona fide member of Peer Counsellor’s Organization
Nueva Ecija University of Science and Technology
Cabanatuan City, Nueva Ecija
(June 2014)
SPES (Special Program for Employment of Students)
DOLE and Local Government Unit
Researcher/Surveyor. Process orders/do research works and clerical jobs.
(April-May 2010)
Pampanga’s Best Inc.
Dela Paz Norte, City of San Fernando Pampanga
On the Job Training
Quality Analyst. Responsible in conducting different laboratory tests such as physico-chemical and microbiological test to determine the quality of the product. Duties included inspecting non-meat raw materials, raw meat and return products.
Good Manufacturing Practices Inspector. Responsible in personnel hygiene monitoring, machine monitoring, loose item monitoring and in-process monitoring.
(November 2014 – February 2015)
Convergys Philippines
Mandaluyong City, Metro Manila.
Customer Service Associate. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.
(June 2015 – January 2016)
Personal qualification
My strengths are in relationship building and day to day operational duties.
Positive minded always looking on the brighter side of anything and everything that happens around surroundings.
Willing to take new challenges.
Skilled in food quality control.
Skilled in cooking and baking.
Capable of working under time pressure and/or deadlines.
I am proficient in basic computer software systems.
Personal information
Nationality : Filipino
Religion : Roman Catholic
Age : 21
Weight : 50 kg
Height : 5’2ft
Status: Single
Date of Birth: December 5, 1994
Character reference
Ms. Imelda Marie Martinez
Guidance Counsellor at NEUST Cabanatuan City
Mr. Jayson Chico
Automotive Technician at Honda Cars Pampanga
I hereby certify that the information herein are true and correct to best knowledge and belief.
JEAN RHELLY J. MENDOZA APPLICANT
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