Claim Adjuster
Resume:
Lisa L. Richardson
Tampa, FL 33615
************@*****.***
PROFESSIONAL EXPERIENCE
MERCURY INSURANCE, Clearwater, FL
June 2015 to Present
Casualty Adjuster – Primary duties are to assist policyholder, claimants, and other parties with property and bodily injury exposures. Investigate, evaluate, estimate and settle vehicle, property, medical and bodily injury claims. Negotiate settlements and make decisions of liability based on reasonable, prudent and just behaviors. Review and comprehend policy and contract provisions. Apply appropriate case law, statues and regulations when during investigate of a claim.
STATE FARM INSURANCE, Winter Haven, FL
July 2014 to June 2015
Litigation/PIP Claims Adjuster – Responsible for investigation of personal injury protection coverage (PIP), handling and processing payment for insured, obtaining recording statements, handling any litigation to include participating in court depositions from medical providers and working close with defensive attorney to address all aspects of suit.
USAA, Tampa, FL
April 2008 – October 2013
Insurance Agent Supervisor- In the area of insurance associated with Property and Casualty field, the primary responsibility is to assist clients with questions and concerns, along with providing excellence service while reviewing one’s coverage needs, if appropriate will assist with binding the adequate coverage to protect one’s assets and their families. Ascertaining and underwriting various risks in order to act appropriately to minimize unacceptable exposures, review billing, initiate payment arrangement, processing payments, adjusting policies, etc. Also worked in Human Resources department to assist in project for 27 months.
EDUCATIONAL EXPERIENCE
UNIVERSITY OF PHOENIX
Bachelors of Science in Business Management w/minor Human Resources, Graduated December 2011. Currently pursuing Masters in Management degree, expected completion date 06/2016.
AMERICAN PUBLIC UNIVERSITY
Currently pursuing Master in Legal Sciences, expected completion date 08/2016
SKILLS & ABILITIES
Extensive experience in servicing customers, both in-person and by telephone. An independent self-starter.
Knowledgeable and experienced in customer service, Personal Lines and Commercial Lines insurance operations, sales and claims. Possess a strong combination of training and experience in the industry.
Computer skills are advanced. Knowledge of all operating systems, hardware and the ability to learn new software quickly.
Well-organized and highly efficient working in a multi-tasking environment. Ability to plan, organize and supervise the work of others.
Typing skills are accurate. Typing 45 WPM.
Superior communications skills in dealing with customers, co-workers, and employees, both written and verbal skills are strong.
LICENSES & DESIGNATIONS
Currently hold active licenses:
(1) Personal Lines Agent 2044 License
(2)All Lines 620 Adjusters License
Completed and Awarded AINS and AIS Insurance Designations
PHR Certified
ADDITIONAL SKILLS
Software: Microsoft Word, Excel, Access, Outlook, PowerPoint, & Outlook, Lotus Notes WinFax Pro, Microsoft Project Management, Quicken, FoxPro, and Avery Label Pro, and various claims systems and applications, such as Phoenix, Next Gen & Guidewire, etc.
VOLUNTEER & COMMUNITY INVOLVEMENT
-Member of Toastmaster’s International
-United Way Canvasser
June 1990 - January 2013
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