Customer Service High School

Gustavo Mendez

DELIVERY MAN/ WAREHOUSE WORKER

Jacksonville, FL

****************@*****.*** - 904-***-****

* More than 5 years of customer service experience

* More than 5 years of driving experience

* Reliable, dependable, and hard working

* Proficient in Windows applications

* Analytical leader with solid time management

* Able to fluently communicate in both English and Spanish

* Interpersonal, organizational and attention skills Authorized to work in the US for any employer

WORK EXPERIENCE

DELIVERY MAN/ WAREHOUSE WORKER

Boxbee Inc - Brooklyn, NY - August 2014 to November 2015

• Drive a delivery van or box truck (up to 26') for off-site pickups and deliveries in NYC, New Jersey, and surrounding areas.

• Follow statewide traffic and safety regulations.

• Load and unload delivery vehicle daily with speed, caution and awareness.

• Accurately account for all packages, complete required paperwork, and report to manager daily.

• Keep accurate driver’s log & track day to day vehicle and driver expenses.

• Maintain general cleanliness of the vehicle, inside and out, as well as general maintenance.

• Participate in warehouse maintenance schedule with entire team.

• Execute customer and employee requests, and respond to inquiries with speed, accuracy, and professionalism.

Delivery Driver

Same Day Delivery/FairWay - New York, NY - July 2012 to July 2013 New York, NY July 2012 - July 2013

DELIVERY MAN

* Delivered groceries and catering orders in a two-four hour window, all through Manhattan

* Provided excellent customer service by being knowledgeable about merchandise including availability, sales and promotions

* Had to maintain a clean presentation and professional demeanor at all times

* Prepared agendas and made arrangements for scheduled deliveries and upcoming events MAINTENANCE/SUPERINTENDENT ASSISTENT

Mundo Maintains Company - New York, NY - June 2011 to June 2012

* Maintained the building by cleaning, fixing, repairing, and disposing garbage in the compact room

* Detail-oriented, flexible, dependable, diligent and honest with all given tasks

* Ensured projects were constructed in accordance with budget, schedule, and specifications

* Made sure all repairs and work was done in a proper manner by meeting time goals and leaving all surfaces clean

JANITOR

Natalya Kishkareva - Bronx, NY - June 2009 to August 2010

* Emptied and cleaned all waste containers and removed waste paper and garbage

* Washed, cleaned and disinfected all surface areas

* Maintained service rooms and storage areas in a clean and orderly manner

* Ensured all supplies, materials and equipment were ordered on time and kept track of all damages and repairs SATELITE TECHNICIAN

Direct TV - June 2006 to September 2008

* Greeted customers and created a comfortable and reliable environment in order to provide excellent customer service

* Set-up satellite systems in different homes

* Activated and set-up cables in specific areas to install services around the home

* Provided customer orientation on the software installed and knowledge on the services provided Volunteer

Public School 28 - Bronx, NY - September 2002 to June 2003 VOLUNTEER ASSISTANT TEACHER

* Helped students with their homework

* Planned and organized activities for the students after school program

* Helped teacher supervise 20 children at a time

* Taught and performed recreational and educational activities to encourage intellectual development EDUCATION

High School Diploma

Kennedy High School - Bronx, NY

2003 to 2008

CERTIFICATIONS

10 Hour OSHA Construction

Defensive Driving Course

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