Human Resources Resource

Stephani J. Ritter, SPHR

********@***.*** **** Linenhall Ct.

318-***-**** Colorado Springs, CO

PROFESSIONAL SUMMARY

Innovative Senior Human Resources/Compliance Professional with an 12-year track record, uniquely skilled at enhancing organizations by fostering staff morale, communication, and retention. Compliance expert who builds reputation as company’s go-to individual. Hands-on Servant Leader who consistently inspires staff members to recognize and seize their true potential. Augments HR mastery with unshakable commitment to integrity in all efforts. Experienced and confident public speaker. Demonstrated ability to be a contributing member of the Executive team.

Areas of Expertise

Clearance: Active Top Secret

Customer Service Centric

Adv. HRIS (PeopleSoft, SAGE, ADP)

Talent & Performance Management

Strategic Communication

Labor & Employee Relations

Workforce Planning & Staffing

Culture Innovator

Policy Development & Integration

ISO 9001

Benefits & Compensation Admin

Coaching & Mediation

Market Analysis & Penetration

Capture & Proposal Collaboration

Corporate Needs Assessment

AAP/ADAA/FMLA/FLSA/ACA

Legal & Corporate Compliance

Change Management

Career Development

Financial Management/Budgeting

Accreditation & Auditing

Professional Experience

Apogee Engineering, LLC, Human Resources Manager 11/2013 - Present

Active DOD Top Secret Security Clearance. Senior HR Manager for 135+ employees, spread across the United States, in five lines of business including DoD, Cyber, DOL, DOT, and NIH markets. Responsible for setting and leading the talent strategy and workforce plan across the business areas. Scope of responsibility includes but is not limited to: Strategic Planning, Organizational Development and Effectiveness, Talent Management (including talent acquisition, retention/engagement and employee development), Budgeting, Benefits and Compensation Administration and design, and Positive Employee Relations/Engagement.

Successfully navigate a fast paced, agile environment requiring innovative solutions to new problems, rapid adoption of new industry.

Provides HR support and guidance to staff supporting NORAD J36I, ITW/AA Functional Managers Office as well as staff supporting NORAD and USNORTHCOM/J73 Qualification Training Division in Cheyenne Mountain AFB.

Oversaw and maintained department metrics such as time to fill, retention of talent, employee and leader development, employee engagement initiatives, and organizational effectiveness activities

Developed various policies, procedures and programs for business, implemented and trained accordingly.

Reduced corporate risk by counseling and advising leadership on liabilities, employment law, and appropriate actions with respect to employees.

Worked with outsourced vendors including benefits, leave administration, and payroll.

Credited with identification and capture of key personnel, on numerous contracts, resulting in contract awards.

Transitioned and on boarded staff in as little as 24 hours after contract award.

Provide direct consultative and strategic partnering and coaching to senior business leaders maximizing organization performance, revenue potential and improve leadership/team performance.

Working with frontline employees as a liaison between employees and managers to address concerns.

Creating talent development plans, leadership profiles and succession plans.

Created company’s communication plans, building a bridge between front-line employees & executives

Developed and implemented the ATS and HRIS systems for efficiency, compliance and report generation.

Technical recruitment; including identifying hiring needs, communication with internal and external candidates, scheduling, logistics, post-interview, documentation, selection, negotiation, and on-boarding.

Lead HR team on new business initiatives which included proposal support/pricing, new business staffing (including IDIQ TO), and budgeting.

Partnered with client leaders to implement talent acquisition strategies to attract and retain talent that is aligned with business competencies

AFSO responsibilities included, but were not limited to initiating, reviewing, and processing initial and periodic personnel security clearances investigations with the DoD via JPAS; performing employee security briefings/debriefings; submitting visit requests for company personnel and subcontractors (i.e. in JPAS or cryptically via e-mail or fax); coordination of fingerprinting and submission of required documentation.

Human Resources & Compliance Consultant, Self Employed (1099) 8/2011 – Present

Keller Graduate School of DeVry University – Adjunct Faculty Member. Plans, prepares, and delivers topnotch course instruction to graduate-level Human Resource/Business department by utilizing a variety of instructional methods when teaching approved course objectives to ensure that students with all types of learning styles have 'Aha' moments. Instructed graduate level courses: Negotiation Skills (HRM595) and Managing Organizational Change (HRM587)

Consultant - Complete HR audit and restructuring for Federal Contractor, to ensure compliance with all federal and state regulations, including those required under SCA, FLSA, FAR, EEO and DOL. Upon completion of the audit, resolved issues with personnel files, FLSA classification, SCA wage and fringe benefits, AAP and VEVRAA compliance, and security clearance documentation. Developed and implemented the employee handbook, compliance manual, safety manual, and job descriptions (ensuring compliance with FLSA, ADA, and EEO). Clients across the continental United States, including but not limited to California, DC, Ohio, Nevada, Virginia, Texas, Louisiana and Colorado.

Technical Recruiter – Full cycle recruitment (through cold calling, social media, national job boards and professional organizations) of IT Professionals for Healthcare Provider in Ohio, California, Texas, and Wisconsin. Positions included, but were not limited to: Java Developer, Help Desk Technician, Web Designer, DBA, Message Broker Administrator, Network Security Engineer, SharePoint Administrator Engineer, etc. Extensive experience with H1B, EAD and GC applicants.

National Pharmacy-HR Director/Compliance Officer 3/2010 - 8/2011

As the companies first ever HR Professional, I built a highly successful HR Department (electronic filing system, payroll, policies and procedures, employee handbook, on-boarding process, training programs, recruitment, and safety program) from two filing cabinets of documents, achieving 100% compliance with accreditation standards and State and Federal Regulations within 90 days. In this role, I served as a business and strategic partner to 6 Long Term Care (LTC) Pharmacies, a DME (Medical Device Industry) Provider, and an IV & Respiratory Pharmacy, serving 150+ employees spanning Louisiana and Texas.

Developed and implemented an innovative recruitment, interview and new hire process that resulted in a 20% decrease in employee turnover, which was well received by pharmacy and billing office leadership.

Proven excellence in business development - 3 Pharmacy startups from due diligence, site selection and setup, and recruitment through attainment of Medicare licensure and accreditation. Accreditation certification awarded during initial survey.

Provided innovative training to new hires, and annually thereafter, to all employees that included, but was not limited to sexual harassment, safety in the workplace (PPE, blood borne pathogens, lifting, lockout/tag out), corporate compliance, equal opportunity, discrimination, violence in the workplace, and company policies.

Drove performance management initiatives by engaging leaders in the overall process ranging from implementing development plans, defining SMART goals, conducting performance discussions, and rolling out compensation planning

Risk management through identification, investigation, analysis and evaluation of risks and the selection of the most advantageous method of correcting, reducing, or eliminating identifiable risks, with the purpose to minimize and prevent claims of general and professional liability against the pharmacy.

Implemented numerous software systems, ensuring all systems met the established State and Federal (HIPAA HiTech) requirements and regulations to include: RxClearinghouse (Electronic Medical Records), HRIS system, and applicant tracking software. Managed HRIS to effectively maintain administrative and staffing functions. Fostered relations with other business leaders at all points.

Established a formal pharmacist internship program with the University of Louisiana at Monroe and formal pharmacy technician internship programs with both the Bossier Parish Community College and Ayars Career College.

Safety Officer facilitated and directs organizational wide risk management program to ensure compliance with statutory mandates, regulatory requirements and accreditation standards of professional organizations, i.e., HQAA, OSHA standards (PPE, First Aid and Blood-borne Pathogens, Hazard Communications, Emergency Procedures and Job Safety).

Quality Life Concepts – HR Director 1/2008 – 8/2009

I led and managed the overall provisions of Human Resources services, policies, and programs for the entire company of 200+ employees. Oversaw the HR budget, coordination of recruitment, compliance, benefits, compensation, risk management, and employee relations activities to maximize employee resources, ensuring operational plans are aligned with business objectives. In addition, I coordinated the implementation of services, policies, and programs, reported directly to the CEO, and served on the executive management team.

Recruiting, staffing, selection and training programs for a variety of positions from the Chief Executive Officer through entry level positions, resulting in an improved turnover ratio with an annual realized savings of $43,800.

Restored performance management and improvement systems; generating a 100% completion and presentation of annual performance evaluations within required timelines, objective goal setting with follow-up program.

Developed and implemented the vision, long-term, and short-term goals for the Human Resource Department, aligning with the organizations strategic plan.

Revamped the entire Benefit Program (meeting budgetary constraints) to align with the organization’s strategic plan. Changes included implementing a Tradition Health Insurance Plan with a Section 125/cafeteria plan and a High Deductible Health Plan with a Health Savings Account, Long and Short Term Disability, EAP Benefits, Vision, Dental and Life Insurance, 401K Plan matching, and employee compensation and bonuses structure.

100% compliance with all external audits, including CARF, State, Federal and Fiscal.

Participated in career and job fairs, career panels, resume reviews, and other special events in coordination with the University of Great Falls Career Center.

University of Great Falls, Admissions Office Manager 1/2006 – 3/2007

Manage the overall operation of the Admission Office, assisted the Director in identifying areas of continuous improvement. Collaborated with the Career Center to ensure student’s career development.

Essential part of the Admissions Department exceeding Spring 2007 enrollment goals by 110%.

Event Lead for recruitment and enrollment activities, including: College Preview Days, Open Houses, Job Fairs, Career Days, etc.

Proposed and organized innovative filing system for the Admissions and Registrar’s Office.

Education & Professional Development

Master of Human Resource Management (MHRM), Ellis College

Specialization: Labor Relations

With Honors

Bachelor of Science (BS) – Human Resources, Park University

Suma Cum Laude

Major: Accounting, Montana State University – College of Technology

Suma Cum Laude

Senior Professional of Human Resources (SPHR)

Affiliations

Society for Human Resource Management (SHRM)

Colorado Springs Society for Human Resource Management (CSSHRM)

Women in Defense (WID)

Volunteer, Coach, and Mentor, Pike’s Peak Workforce Center

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