Service Maintenance
Resume:
OTTO HOHN MARTINEZ
Urb. La Trinidad. Av. Gonzalez Rincones. Qta. Cocol, Caracas-
Venezuela ***************@*****.*** 58-424-***-**-** OBJECTIVE A challenging and rewarding position as an automotive mechanic with supervisory responsibilities.
SKILLS & ABILITIES Service car repair, all American car, Japanese and European models, scanner repair, brakes, front and rear, engine repair, radiators, electricals problems, alternators, suspensions front and rear.
EXPERIENCE Present
Ottoautoservice srl.
Owner of Ottoautoservice, service car repair, all American car, Japanese and European models, scanner repair, brakes, front and rear engine repair, radiators, electricals problems, alternators, suspensions front and rear.
November 2009 - ROFRER - Caracas Venezuela
Technical Maintenance Manager
Technical Maintenance Management Company Rofrer,
Known as BUDGET CAR RENTAL, responsible for maintenance of vehicles are outside out of service in the metropolitan area, including two offices Altamira and the airport in Vargas state, the transfer of Units to the workshop, review, requisitioning of parts, Monitoring, testing and delivering them to their income to public. Supervising offices apart from the Principal takes out through periodic visits. Checks are performed Vehicles with failures, quality control, inspection repairs to facilities and decisions are made. Shipping vehicle towing or repairs workshops authorized. For a better development of spare parts orders It is designing a system to ease the delivery and achieve flow more effective vehicle for major repairs. June 2008 - July 2009 self-brand, Caracas Venezuela Service Manager
Management Department After Sales Dealer
HYUNDAI, being responsible for all staff Service Department (22 people) and in combination with Parts management coordinating deliveries and shipments of Spare parts, inventories and meetings with insurance companies, Suppliers and wholesalers. In coordination with the Head of brassware Bring the planning department, coordination and optimization stations for fulfilling goals set at the level of all departments. Troubleshoot customers effectively and satisfactorily. Maintenance of the whole area Service including both offices and workshop supply horseshoe Lie and everything related to the optimal performance and Productive.
Keeping track of income and Tech administrative staff. Co and training either in the same plant as in Our installations. Development and management of the Department of Safeguards, inventory and parts check, review and test the claims and Audit them. The development of performance evaluations for all Both administrative and technical staff, PAGE 2
maintenance and Monitoring for development and improvement of achievement Achieved. Compilation of quarterly summaries for the realization and fulfillments of monthly and quarterly goals.
March 2005 - April 2008 AUTO SERVICE REYCAS - Caracas Venezuela Service Manager
Department management service dealer of NISSAN brand, taking charge of the personnel working in the department as well as administrative staff dealing directly with other related departments, customers and visiting public.
Administrative handling of confidential material between the dealership brand vehicles and Service Department regarding Guarantees, Technical Reports, Foreign Claims Guarantee. Distribution, inspection, quality control, preparation Operating System Administration for the production of bills the department.
Handling electronic manuals, guides ENGOS, NSSW Guide Consul I and II for imported vehicles to Venezuela and other countries, organization of work for technical NSTEP 1 and 2 volumes of 25 vehicles per day for delivery the same day. Preparing reports on demanding guarantees for parts for replacement and installation of new parts. Material supply continuous use in the workshop area and its facilities. Elaboration of Management Reports with production results, efficiency, workload, type of work performed, billed in both service and spare parts area, monthly distribution of working hours for each technician and assistant’s amount.
November 1994 - March 2005 DOMI SERCICE 2000 - Caracas Venezuela Founder and Chief Administrative Officer of the company, related to the repair, maintenance, home service repair and delivery of repaired vehicles, prices for buying and selling new and used vehicles with their respective inspection certificates, which are valid the seller and the buyer when making management sale. Maintenance of vehicle fleets of companies is performed skilled labor, either on the premises of the applicant company, as the transfer of the units is also carried out in coordination with the foreman for the location of the units according to the repair, maintenance or any other warranty repair needed, with their respective insurance transfers, which are requested by customers to protect their properties. The development of the various insurance policies were made in the same establishment, in coordination with the different insurance companies, and supervised by me. For this same development was taken into account to make the journey from the contractor to the establishment; which type of vehicle travel, work to be done to the vehicle, type of account registered in the company.
December 1992 - October 1993 TOYOTA OF VENEZUELA Caracas Venezuela. Organization Department of Pool Vehicle internal use by General Managers and different departments. a search for each car, 140 in total was performed to know the status of each and then you perform a thorough review, prepare budgets and make decisions about the fate of each, if they are replaced or repaired, then assign them to the people related to the department.
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February 1992 - November 1993 AVIS RENT A CAR Caracas Venezuela. The first place was occupied Head of Workshop vehicles repaired where were those that were used by customers, then send the units available for the various offices for use by individuals.
Then I was promoted to Assistant Fleet, where the attention of every vehicle in the fleet, state and maintenance service requirement and / or spare then send it to the corresponding workshop was required.
COMMUNICATION Departments of Administrative Management and Technical Personnel Service in the area of maintenance of fleet vehicles and individuals. Departments Managements Service for car dealers. Management Workshops for private vehicles; Knowledge of vehicle repairs, controls quality of repairs carried out; Relations between staff and the public, dealing with customers, complaints and extra sales; full knowledge of administrative and structural Management Service Department of the brand NISSAN and HYUNDAI processes. REFERENCES ANNA HERRERA
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