Phlebotomist/Administrative Support skills

Cheri Pierce, CPT

**** **** ****, ***** ****, IL 60099

**********@*****.*** - 847-***-****

Professional Experience

Medical Assistant (Externship)

Hematology Oncology of the North Shore, Skokie, IL - December 2014 - February 2015

Schedule and verification of patient appointments

File medical records

Answer phones

Call in prescriptions

Assisted in bone marrow procedures

Patient assessments; drawing their blood, vitals in assessing bp, temp, weight

Some blood draws through ports including flushing/cleaning

Assisted in ECG/EKG

Accessioned blood draws

Prep and disinfect all patient rooms on daily basis

Administered flu shots

Customer Service Host

Goodwill Industries of Southeastern Wisconsin, Naval Station Great Lakes, IL - October 2006 - Present

Able to handle customers while providing high standards of efficiency, accuracy, and consistency

Proven ability to operate a cash register and manage drawer

Accurately process payments for cash or credit cards

Liaison between Military personnel and management staff

Adept at customer service

Office Administrator

Althea Technologies/Biotechnology/Pharmaceuticals, San Diego, CA - January 2004 to May 2004

Provided customer service via phone and social media

Assessed customers' needs and explain services, procedures and guidelines

Assisted in resolving problems and ensuring satisfactory customer service

Coordinated the servicing of office equipment such as printers, copy machines, fax machines

Served as liaison with service and vendor personnel

Maintained department supplies and inventories

Distributed mail to necessary department/personnel

Coordinated and organized meetings, and other department activities and functions

Scheduled use of rooms and set up rooms and equipment for use as needed

Provided administrative support or assistance to supervisor or other personnel

Executive Administrative Assistant

Oasis Biosciences, Inc.Biotechnology/Pharmaceuticals, San Diego, CA - January 2003 to January 2004

Composed correspondence/reports for manager’s signature

Arranged essential mail in priority action order for management

Monitored deadlines on incoming requests and put preliminary work in play

Processed replies on own initiative or from manager's dictation or notes

Handled all inquiries within my capacity

Arranged "callbacks" to protect manager's time

Provided back-up materials for callbacks, routed calls elsewhere as needed

Prepared agenda for meetings

Acted as recording secretary; prepared action minutes

Performed to earn manager's full confidence, assured discreet handling of all business, screened to control interruptions

Arranged travel through internal or outside agents

Arranged travel cash in advance(to foreign countries)

Prepared travel itinerary, trip file and supplies

Prepared expense report tools for manager and completed expense reports after trip

Managed and coordinated Outlook calendar for upper management

Benefits Administrator

Medibuy.com/Internet Services, San Diego, CA - January 2000 to January 2003

Assisted in the processing of payroll

Distributed payroll checks and maintained payroll records

Performed new employee orientation

Performed open enrollment

Processed offer letters for new hires

Processed new hire application forms

Assisted employees in the completion of their benefits applications

Confirmed receipt of benefit form; notified employees of approvals

Monitored unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review

Enrolled former employee for COBRA benefits as necessary

Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases

Tracked vacation, sick, and personal time

Coordinated orientation information packets

Kept abreast of updated knowledge by participating in educational opportunities and reading professional publications

Accomplished human resources department and organization mission by completing related results as needed; administrative writing skills, verbal communication, maintaining employee files; managed Outlook calendars, prepared flight/hotel reservations, expense reports, ordered office supplies for HR.

Managed company benefits with assistants as needed.

Scheduled applicants for interviews and assisted in the company's 3 lay-offs

Familiar with HR policies.

Executive Administrative Assistant

Desmos, Inc./Biotechnology/Pharmaceuticals, San Diego, CA - June 1998 to September 1999

Reported to the VP of Research and Development, maintained company and employee files

Maintained science library for over 2000 journals, and patent database for R&D

Implemented a tracking system for over 2000 laboratory notebooks, conducted literature searches on the internet via MedPub

Processed expense report

Created travel itineraries

Prepared flight, hotel and car reservations(domestic and international)

Processed and maintained office supplies

Coordinated maintenance service for all office equipment

Assisted in preparation 35mm slides for advisory and board meetings

Assisted in the preparation of Juvenile Diabetes Foundation grant for $1 Million

Provided administrative support to all R&D managers and other staff

Provided various personal errands for the VP of R&D

Coordinated company holiday events

Administrative Assistant

Lake County Health Department, Waukegan, IL - August 1995 to July 1997

Answered phones, routed calls to necessary destinations

Maintained files, faxes and photocopies

Supported management staff as needed; understands that the urgency/knowledge of executive’s needs is imperative in order to perform my task successfully

Created memos, presentations and spreadsheets as required using Microsoft applications

Scheduled meetings and conferences for Executives both on and off-site as required and successfully communicated with internal and external customers globally

Has exceptional knowledge of company policy and conference room equipment as well as excellent communication and follow-up skills to ensure that meeting requestor’s needs are met

Created detailed travel itineraries as required for traveling executives and ensure that all travel documentation is obtained before submitting documents to the Travel Coordinator/(i.e. visa information, passport information, foreign country invitation letters

Managed appointment books for Director of Primary Care Services

Scheduled staff for conferences and seminars

Prepared minutes for managers meetings, executed hire packets for new employees, provided general administrative support as required

Administrative Assistant/Sales Associate

Prairie Crossing/Shaw Homes, Inc, Grayslake, IL - August 1994 to August 1995

Processed and maintained weekly and monthly reports

Prepared customer deposits

Maintained petty cash

Coordinated maintenance service on office equipment

Executed presentations and solicitations of new homes, and served as liaison between the construction and sales office

Secretary

Ticor Title Company, Waukegan, IL - November 1992 to August 1994

Managed office phones

Distributed company mail

Coordinated company events

Provided general administrative support as needed

Filed home titles with the County Clerk

Executed errands between the County Clerk and Ticor office

Outpatient Coordinator

Midwestern Regional Medical Center, Zion, IL - July 1989 to December 1992

Registered return patients to be admitted to the hospital as well as ER patients

Managed the switchboard handling over 300 calls, as well as various code announcements to be dispatched to First Response medical teams

Registered patients for return treatment for follow-up diagnostic test

Processed flight, limo and hotel arrangements for return patients

Coordinated patients' room assignments with the Nursing Supervisor

Assisted patients to complete forms for financial assistance on their hospital bill

Provided general administrative support as required to the Registration Manager as required

EDUCATION

Certified Phlebotomy Technician, Certification through NHA, 3811-6563

PCCTI, Oak Brook, IL, Certification from 2010 to 2017

Diploma accomplished 9/18/2014 in Medical Assistant

Solex College - Wheeling, IL, 2013 to 2014

CPR

August 2014 to August 2016

AAOS/ECSI

ADDITIONAL INFORMATION(SKILLS)

Outlook Expert

Microsoft Word Expert

Microsoft Excel Expert

C. WordPerfect Intermediate

Microsoft Access Intermediate

Microsoft Publisher Intermediate

LANGUAGES

French Beginner

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