Customer Service Manager/Client Services
Resume:
SANTINA WOOD
*********@*****.***
Administrative & CS experience of over 25 years with 15 + in a supervisory/management role. Reliability and honesty focused, with award winning customer service skills. Accounting skills (receivable, and payable), as well as payroll. Ability to multi-task and remain customer-focused, and detail oriented. Personable, and outgoing with excellent problem solving skills. Looking for respectable, customer service focused employer with whom I can continue to grow as a productive and welcomed team member.
Experience
BLACKBOARD TEMPORARY ASSIGNMENT
FINANCIAL AID ADVISOR
3/2016-8/2016
Receive inbound calls from undergraduate students attending any of the 23 VCCS (Virginia Community College System) concerning all questions about their financial aid. IE; Disbursement dates, tuition fees, refunds, etc.)
SEVEN STONE SURFACING TEMPORARY ASSIGNMENT
CLIENT SERVICE ADMIN
8/2015 TO 2/2016
Receive inbound service/scheduling appointments for customers through Home Depot and Lowes concerning scheduling of measurements of area and install of countertops and cabinets. First contact after original account set-up through store. Overall support and Quality Control as well as back office.
DG Inc.
Assistant Manager/Keyholder
11/2010 to 6/2015
Maintains store staff by recruiting, selecting, orienting, and training employees. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identify current and future customer requirements by establishing rapport with potential and actual customers. Ensure availability of merchandise and services by approving contracts; maintaining inventories.
MCI Worldcom
Small Business Customer Service Manager/Trainer
2001 to 2008
Troubleshoot technical issues with small business telecommunication services, in addition to new service or adding to existing service. Managed multiple dedicated accounts as well as supervise 10 Reps in doing the same thing. Handle all updates to management services, and new or different technology and/or products.
Education
Argosy University-Phoenix Online Division
Bachelor of Science (B.S.) Business Administration and Management, HR
2013 to 2017
Piedmont Tech Institute: Business Science Management, Microsoft Office Apps, Accounting 2002 to 2004
Lifetime Member of NSCS (National Society of Collegiate Scholars); Sigma Beta Delta (International Honor Society in Business Mgmt. & Admin.); and the APA. 3.7 GPA
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