Customer Service Medical

**** ** **** *******, ***** ***** (***) *** - ****

Rebecca Malone

Objective

Seeking a position utilizing my customer service experience and strong organizational skills. Specifically interested in customer interaction as well as customer satisfaction.

Experience

Jan. 2012 to Oct. 2013

Public Trust

Account specialist / Data entry /Loan consolidation / Customer service /

Aug 2, 2010 to Sept. 14,2011

Acs, Inc. 903-***-****

Kwik Check 903-***-****

6201 interstate 30 Greenville, Texas 75402

101 S. Hwy 69 Celeste, TX. 75423

Cashier / Sales

Customer service / cashier / Sales / Stocker

April 07, 2008 to March 15, 2009

Texas Digestive Disease Consultants 4510 Medical Center Dr. #318 214-***-****

McKinney, TX. 75069

Medical Scheduler / Customer Service

Medical Procedure Scheduling / Appointment Scheduler (switchboard)

Customer Service / Data Entry / Filing /Medical Records (Obtaining / Receiving and Releasing) / Medical Manager (program) /Registration / New Patient forms (compiled, distributed, received, processed) /Mail (Incoming / Outgoing) distribution / Referrals (Incoming / outgoing)

Feb. 17 2003 to April 7, 2008

Medical Center of McKinney / Plano 4500 Medical Center Dr. / 3901 W. 15th 972-***-**** or 972-***-****

McKinney, TX. 75069 Plano, TX. 75075

Orders management / Customer Service

Orders Management / Medical Scheduler / Registrar (ER / Outpatient / In Patient) / Schedule Medical procedures / Appointment Scheduler / Data Entry / Filing / Faxing / Customer Service / Switchboard / Insurance verification / Pre certification / Compiled Patient Rights packets / Compiled Phone reports / Compiled Order Management Reports / Labeled, created and copied Patient medical charts / Collect co - pays / Co - Insurance / Deductibles upon registration / discharge/ Payment arrangements

Oct. 26, 1998 to Jan. 18, 2002

United American Insurance 3700 Stonebridge Dr. 972-***-****

McKinney, TX. 75070

Department Coordinator

Department Coordinator (Telecommunications dept.)

Telecommunications / Customer Service

Filing / Data Entry / Switchboard

Leads Administration / Process Leads for Insurance Agents

Minor repair and maintenance of photocopier (trained)

Distribution of Insurance Forms, etc. to other departments

Supply orders

Design, Print and distribute training material / Create, Print and distribute meeting notes and

Collected, separated and distributed phone reports

Processed all correspondence / Process and distributed incoming / outgoing mail

Created and distributed department memos

Education

G.E.D. 1991

McKinney High School

McKinney, Tx.

Some College University Of Phoenix Online On-line Courses

Princeton High School 301 N. 5th St. Princeton, TX. 75407 G.E.D.

Summary

Medi-Tech (Medical record program)

Medical Manager (Medical record program)

Registrar (E.R. / Inpatient / Outpatient)

Order management

Customer services

Electronic Medical Records

Insurance verification / pre- certification

References

Available upon request.

Contact this candidate