Operations Manager/ General Manager
Resume:
Robert Hulvey
Bradenton, FL
*********@*****.***
Profile
Dedicated property professional with proven leadership abilities. More than 25 years of experience in the construction and insurance industries.
Key Skills
Branch Acquisition and Staffing
Process Implementation and Support
Skill Building and Mentorship
Claims Handling and Investigations
Risk Assessment, Damage Assessment, and Mitigation
Claims Reports and Documentation
Proficiency in Xactimate, Xactanalysis, Claims and Job Management Software, and Accounting.
Confidential Records Management
Experience
Rapid Responce Team
Branch Manager 2015-2016
Directly responsible for the profitable operation of the branch office; monitor and drive the volume of sales/leads while maintaining budgets, profit margins, performance, and quality workmanship; maxi- mize customer satisfaction, revenue, growth and profitability of a branch office through effective man- agement and coordination of customer service, employee training and development, equipment and facil- ity resources, safety programs, and promotion of all corporate goals and objectives; establish and main- tain strong relationships with homeowners and insurance representatives; plan, assign, and direct work of office, production, and estimating personnel; accurately estimate residential and commercial losses; supervise and train estimating, production, admin, and field staff to optimize efficiency; carry out super- visory responsibilities in accordance with organizational policies and applicable laws; responsibilities in- clude interviewing, hiring, and mentoring employees; appraising performance; rewarding, disciplining and terminating employees.
Mellon Certified Restoration
Branch Manager 2013-2015
Directly responsible for the profitable operation of the branch office; monitor and drive the volume of sales/leads while maintaining budgets, profit margins, performance, and quality workmanship; maxi- mize customer satisfaction, revenue, growth and profitability of a branch office through effective man- agement and coordination of customer service, employee training and development, equipment and facil- ity resources, safety programs, and promotion of all corporate goals and objectives; establish and main- tain strong relationships with homeowners and insurance representatives; plan, assign, and direct work of office, production, and estimating personnel; accurately estimate residential and commercial losses; supervise and train estimating and production staff to optimize efficiency; carry out supervisory respon- sibilities in accordance with organizational policies and applicable laws; responsibilities include inter- viewing, hiring, and mentoring employees; appraising performance; rewarding, disciplining and termi- nating employees.
Crawford and Company
Insurance Claims Adjuster 2011- 2013
Examine claim forms, policies/endorsements, and client instructions to determine coverage; investigate and settle claims promptly and fairly; set loss reserves; control claims costs; maintain company reputation by complying with federal and state regulations; maintain high service standards; and maintain profes- sional and technical knowledge through continuing company provided industry best education. Mellon Certified Restoration
Property Loss Specialist /Branch Manager 2006-2011 Evaluate, document, and photograph losses from all perils up to and in excess of $250,000.00 (for multiple carriers); scope and estimate losses; determine the need for and direct mitigation when necessary; deter- mine possibilities of subrogation for carriers; establish reserves for carriers; determine length of ALE when applicable for carriers; budget and oversee jobs for production. Education
High School Diploma Jefferson Township High School, Jefferson NJ Current ICC 616 National Standard Residential Building Contractor (c) IICRC-WRT, FSRT,MRT (expired)
Training
Xactimate level I & II, Symbility, Subrogation I & II, IICRC Water Mitigation Certification, EPA Lead Cer- tification, Continuing education in HR areas including Diversity in the work place, interviewing for longevity, Code of Ethics & Business Conduct, and Management skill building. Computers
Xactimate, XactAnalysis, AlacNet, Symbility Claims Solutions, Microsoft Excel, Word, Outlook, and MSB.
Professional Recognition
Mellon Certified Restoration President’s Award for Excellence 2008, 2009, and 2010
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