Customer Service Representative

Mitchell R. Weiss

Arlington Heights, IL *****

Home 847-***-****; Cell 309-***-****

*******@*****.***

EXPERIENCE:

Aon-Hewitt November 2010-Current

Customer Service Representative –Senior Customer Service Representative since 2011. Assisting employees of client corporation change and understand their benefits. I also assist them in understanding and conforming to rules and regulations of benefit programs as well as government programs such as COBRA and Medicare. I also assist customers in the understanding and use of their retirement savings plans including help them change contribution levels, take loans, transfer funds from between investment funds and withdrawals. I am also a retirement specialist, assisting employees, alternate payees and beneficiaries understand their pension benefits and commence their benefits. I am also a payroll specialist assisting employees with payroll issues, setting up direct deposits and tax withholding. I am also an on floor supervisor taking escalated calls and helping junior associates with issues. I am the lead on the Power of Attorney and document assessment projects.

Spherion Temps October 2008 – November 2010

Hewitt Associates (07/2009 – )November 2010)

Customer Service Representative – assisting employees of client corporation change and understand their benefits. I also assist them in understanding and conforming to rules and regulations of benefit programs as well as government programs such as COBRA and Medicare.

Coca Cola (02/2009 – 07/2009)

Parts Expeditor – assisted field service technicians locate and order parts to repair customer equipment.

Hewitt Associates (10/2008 – 01/2009)

Customer Service Representative – assisted employees of client corporation enroll during their annual enrollment for Health and Welfare Benefits.

Jiffy Lube, Park Ridge, IL November 2006 – August 2008

Store Manager

Managed and motivated service team of 15 lube techs and customer service advisors

Created team atmosphere that led to increase in sales and customer satisfaction survey rating

Cut labor percentage and inventory shrinkage

Increased net by almost 10% in 2007 and on pace for 15% increase in 2008

Responsible for daily reports and deposits, inventory control and weekly orders, P&L responsibilities for controllable expenses and bottom line contribution

Handled all customer service complements and complaint

Attended monthly manager meetings.

MKM Oil Co., Bloomington, IL June 2005 – May 2006

Store Manager

Managed and motivated team of 8 part time and full time employees

In charge of training, scheduling and covering staff

Handled daily deposits and counting and checking cash drawers

Responsible for daily reports to management: case receipts, inventory receipts, fuel inventory and merchandise

Weekly convenience store order, vendor relations and loss prevention

Answer client inquires, request, complements and complaints.

Mitchell R. Weiss

Cell 309-***-****

*******@******.***

Page 2

Midas, Bloomington, IL October 2003 – December 2004

Store Manger

Hired on to turn around underperforming store

Increased sales by 2-6% per month

Managed and motivated team of 10

In charge of training, scheduling and covering staff

Responsible for selling auto repairs and maintenance services

Prepare daily reports and deposits. Perform inventory control and ordering.

Terry Winn Tire, Bloomington, IL March 2001 – June 2003

General Manager

Assisted owner in preparation of store opening

Developed and executed sales and marketing strategies

Recruited, trained and motivated staff of 18

Responsible for tracking and ordering inventory

Handled all customer relations.

State Farm Insurance Corporate, Bloomington, IL June 1999 – February 2001

Operations Tech

Team member of inventory unit of general accounting department

Responsible for four asset accounts and six liability accounts.

Midas, New York Region March 1995 – September 1998

Shop Manager

Hired to turn underperforming store profitable

Recruited, trained and developed team on sales side and shop side

Increased sales, customer accounts and customer satisfaction

Reduced overall net assets and turned shop profitable in 1996

Responsible for P&L, daily reports, all sales, customer relations, HR matters, inventory control, safety programs, facility and equipment maintenance and compliance with company policy and procedures

Attended quarterly regional manager meetings.

Skills:

Analyzing cost and profitability

Recruiting, hiring and training personnel

Sales-motivated, organized and detailed oriented

Time sensitive and able to perform well under deadlines

Strong knowledge of every aspect of business

Knowledge of Excel, Word, Access and People Soft.

Contact this candidate