Customer Service Sales

Mariah D. Reedus

**** ********* *** ** *******, AL 256-***-**** ***.*******@*****.***

Profile: Student pursuing a degree in Business Education seeking an administrative position where my education, skills, and experiences can be utilized, while expanding my knowledge in the process

Education

Wallace State Community College Hanceville, AL 2013- Present

Associates in Applied Science Major: Business Education

Related Courses: BUS150, BUS241, BUS242, BUS263, BUS276, OAD125, OAD136, OAD218, OAD243

Calhoun Community College Decatur, AL 2009- 2011

Major: General Studies

Skills

•Excellent organization, communication, interpersonal, and customer service skills

•Proficient in MS Word, Excel, Access, and PowerPoint

•Knowledgeable of office procedures and equipment, and advanced financial record keeping

•Ability to remain self-motivated, prioritize, and pay attention to detail

Related Experience

Kohl’s Inc. January 2013- May 2015

Cash Office

•Prepare funds and media for cash registers at opening and closing

•Collect cash, checks, and money orders, and record funds for deposit

•Balances and processes refunds and media from sales and return registers

•Process daily reports. Separate and submit reports, balance sheets, to Cash and Sales Audit department

Customer Service

•Answer incoming phone calls, transfers phone calls and uses paging system in a professional manner

•Receive and sign for incoming packages

Additional Experience

Kohl’s Inc. January 2013-May 2015

Floor Sales

•Adhere and exceed sales goals

•Responsible for display setup for store advertisement and sales

•Respond to POS backup calls and service desk calls

•Provide 5-step customer service to each customer

Freight Associate

•Checks in and processes direct shipments of merchandise, fixtures and supplies for the selling floor or stockroom areas

•Checks for seal discrepancies and misdirected shipments and reports discrepancies to Supervisor

•Collects trash, sorts hangers, compacts cardboard and performs other stock and fixture maintenance tasks as required

Martin’s Family Clothing July 2011- May 2012

Sales Associate

•Greet customers and determined their needs and wants

•Responsible for display setup for store advertisement and sales

•Answer customer’s questions and concerns, and provide solutions and advice

Aeropostale Inc. July 2010- April 2012

Sales Associate

•Assist in meeting sales plans and expectations, and meeting statistical quality selling expectations

•Provide customer service and communicate the brand identity

•Assist in maintaining store standards for merchandising, cleanliness, and store operations

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