SUSAN D’AMBROSIO

SUMMARY

Senior IT Infrastructure Manager with over 25 years of Program and Project Management experience while maintaining each project’s scope, schedule and budget utilizing SDM, Waterfall, Agile, SCRUM and corporate methodololgies.

Managed the Enterprise Infrastructure Program assessment defining an $11 Million 14-month program.

Managed eight deployment teams consisting of eight project managers, eight advanced systems engineers, eight system administrators and 16 desktop systems engineers to install and support the COe product line for Automotive Component Group headquarters.

Managed an $8 Million project with 11 direct FTEs and 135 FTE-matrix (830 man/months) projects which deployed IT Hardware, Infrastructure and delivery projects through all phases of the Systems Development Life Cycle (SDLC).

Managed the Single Sign-On (SSO) production support project team of eight that provided SSO functions to 11,000 active users via 11 servers and 3,500 devices at four hospitals

Coordinated international Regional Program Managers and their functional team members to define a common hardware deployment plan to be executed globally across six regions at more than 100 sites.

I’m seeking a long term project management role. I am an US citizen living in Southeast Michigan and available for a face to face interview immediately upon a request.

TECHNICAL SKILLS

Access Control

Adobe Acrobat

Agile

Awarix

Cerner

Changepoint

Clarity

CIMS

Primavera

Digital Media

Documentum (EDR)

ECIN

Emergisoft

Enterprise Access Control

Enterprise Content Management (ECM)

Enterprise MS Project

GLPD

HTML

Hudson

InfoSphere 8.5

Invision

iRise Application Simulator

J2EE

Java

Java Beans

Java Servlets

JIRA / Kanban

Lastword

LDAP

Metadata

MOSS (SharePoint)

MS Excel

MS Outlook

MS Project

Muse

.Net

Next Gen EHR

NextMD

Omniture

PACS

Page Builder

PeopleSoft

PET

Photo Suite

Photography

Photoshop

PowerPoint

Remedy / JIRA / HEAT

Requirement Management

Resource WorkPlans

SAP / Business Objects

SalesForce

Scrum

SDP / SDP 21 / SDP 10-1 / SDP Lite / SDLC / SDM / PMBOK

SharePoint workflow

Single Sign On (SSO)

Subversion (SVN)

Tagging

Team Chimes

TrackRecord

Vergence

Windows

Word

Workbench

PROFESSIONAL EXPERIENCE

Digital Systems, Detroit MI

Senior IT Project Manager

Jan 2016 – Present

Managed marketing and sales analysis, planning, scheduling, monitoring and managing several concurrent projects while providing vendor application support and user training.

Managed web site and security system deployments

Managing Request for Information (RFI), Request for Quote (RFQ) evaluation and proposal selection.

Managed hardware and software selection, integration and deployment.

Agile web development $4.8M Resource Management

Managing Agile web development projects (i.e. Project budget, forecasts and actual, hardware/software, resource labor, schedule, work plans, change controls, status reports, issue management, and risk management).

Environment: MS Windows, MS Office Suite, MS Project, Enterprise MS Project (MSP), MSP WorkPlans (Resource actual and Staffing plans), MS Outlook, JIRA, Kanban, StoryCards, Symantec, Norton, Adobe Acrobat, Photoshop, Paint, Page Builder, Visual Composer, Android, iPhone, Drone, V2T, gotomeeting, Teleconferences, WebEx

DTE, Detroit MI

Enterprise Project Manager

February 2012 – June 2014

Contracted through Digital Intelligence Systems Corporation (DISYS)

Served as Project Manager for Enterprise Information Protection and Security (IPS) and Enterprise Customer Information Service organizations (Energy Optimization Marketing Campaigns & Result measurement reporting).

Managed the proof of concept (POC) and Upgrade SSL VPN Juniper 7.1 project including the integration and testing with Entrust 9.3, SiteMinder 6 & 12 and Juno Pulse.

Planned, scheduled and monitored several concurrent projects while providing vendor, business partner and application support.

Planned and managed several concurrent DTE Enterprise Information Protection Services and Customer Information Service organization projects.

the Symantec Endpoint Protection (anti-virus) upgrade and deployment project.

Planned and managed the IT Security Vulnerability Remediation Compliance Project spanning 55 sites and resolving 31 issues.

Managed proof of concept (POC) and replacement of Nortel VPN with Cisco AnyWhere.

Planned and managed several Energy Optimization Marketing software development and delivery projects with continued ongoing support.

Planned and managed several concurrent Renewable Energy development and delivery projects (Wind farms, establish – lease Payments) while maintaining system support.

Environment: MS Windows, MS Office Suite, MS Project, Lotus Notes, Documentum Enterprise Document Repository (EDR), SEP, IAM, Remote Access, TRAC, SDM, CTE, Conference Bridge

PROFESSIONAL EXPERIENCE – Continued

Trinity Health Systems, Farmington Hills, M

Infrastructure Project Manager

May 2011 – October 2011

Contracted through Halo

Managed the Ambulatory NG EHR Specialty Best Practice Design Implementation Project.

Planned, organized and facilitated Specialty Physician Best Practice Design (BPD) teams for Out of the Box (OOB) system review and best practice design for Specialty Practice operational utilization.

Completed Cardiology Specialty Practice workflow and NG system analysis, design, production code updates.

Influenced Trinity Health organization design: incorporate NG Partnership for influence of future product releases, system experts, centralized support hot lines (system, workflow processes, deployment and Q&A).

Conducted stakeholder approval and status meetings.

Managed Risk plans and Issue resolution.

Mentored and established Specialty team processes to successfully design, install, configure, test, approve and institutionalize change requests.

Environment: MS Office Suite, MS Project, GroupWise email, Enterprise Content Management (ECM), NextGen Electronic Health Records (NG EHR), NextMD, Cerner, Empire Time (ET), Centra

General Motors (GM), Detroit MI

Senior Project Manager

February 2011 – April 2011

Contracted through Brightwing

Managed the Deploy Suite of New Data Management Dictionary Tools (InfoSphere 8.5) Project.

Planned for success by dividing the project into two phases; Phase 1-Deploy Business Glossary and Metadata WorkBench and Phase 2-Deploy the remaining portion of the software tool suite. Phase 1 was managed with SDP Lite processes and Phase 2 was planned with SDP processes.

Conducted stakeholder planning and status meetings. Reviewed Risk plans and Issue resolution.

Drafted Phase 2 project plan.

Established two (Lab and Production) environments for the Off the Shelf product installation (COTS).

The team successfully installed, configured and conducted User Acceptance Testing.

Environment: MS Windows, MS Office Suite, MS Project, Lotus Notes email, SharePoint, People Finder, IBM's InfoSphere 8.5, SDP 10.2 WebEx, Meet Me Lines (MML)

PROFESSIONAL EXPERIENCE – Continued

Ford Motor Company, Dearborn MI

Senior Project Manager

June 2010 – December 2010

Contracted through Millennium Software, Inc

Managed the Extended Service Business Document Capture and Workflow (DCW) Project and assisted with planning the Extended Service Business future systems vision.

Managed the Request For Information (RFI) and Request For Quote (RFQ) evaluation processes that were completed with four vendors. During the RFQ process a "what-if" session was conducted which resulted with the needed to add investigate and perform RFQ activities with two more vendors.

Managed the development of several SEER estimates that were completed for a budget neutral final solution recommendation.

Environment: MS Windows, MS Office Suite, Outlook email, SharePoint, Clarity, DORF, eTracker, IBM's Acenza & FileNet, EMC's Documentum, Adobe, SDM, WebEx, NetMeeting

MRM Worldwide, Judge Group

Project Manager

February 2010 – April 2010

Managed the Pontiac and GMC web site incentives, offers, promotions, redirects, tagging, metadata and maintenance projects.

Established the integrated USA and Buenos Aires, Argentina operating team procedures.

Environment: MS Windows, MS Office Suite, JIRA, Subversion (SVN), Hudson, HTML, Java, Flash, Outlook email, Skype, Collaborative posting portal

Compuware Corporation, Detroit MI

June 2005 – December 2009

Technical Project Manager - General Motors IT Enterprise

Managed the plan, define and design phases of the Collaboration Program which consisted of three projects: My Sites, Search and Site Registration.

Led 10 clients through business, functional and system design sessions to analyze and design MOSS (SharePoint) out of the box (OOTB) and .NET custom code solutions to solve their business goals.

Managed requirement details in GM’s System Development Process (SDP) document format and iRise which allowed GM to send these detailed requirements and designs to vendors for construction and implementation bids.

Environment: MS Windows, MS Office Suite, MS Project, Outlook email, Tele-Conferences (MML), Live Meetings, Software Development Process (SDP v 10.1), GLPD, LDAP, AD, Autonomy, Search Center, People Finder, Org Manager, iRise Application Visualization Simulator, Enterprise SharePoint web application implementation and integration (MOSS, .net, SQL and Java)

PROFESSIONAL EXPERIENCE – Continued

Technical Project Manager Comerica

Managed the Changepoint Release 2 Project through requirements gathering, system design, configuration, testing and UAT while planning and executing the end user training, user adoption and compliance reporting plan.

Led the team to achieve executive management’s goals to utilize Changepoint to provide executive management online dashboard reporting tools to track and monitor capitalized (critical) projects, facilitated immediate risk mitigation analysis along with what-if impact analysis on the five-year plan.

Environment: MS Office Suite, Lotus Notes, web application, Lotus Notes email & data bases, Web-Ex Meetings, Report Designer, FTP and Changepoint.

Technical Project Manager Oakwood Healthcare Systems

Managed the Single Sign-On (SSO) production support project team of eight that provided SSO functions to 11,000 active users via 11 servers and 3,500 devices at four hospitals.

Established coding standards and delivered 15 system enhancements while maintaining the current system. Managed all phases of the SDLC.

Led the Bed Management design and implementation project which integrated two new servers and pulled LAN cables for 125 new thin clients and monitors (display devices), into the existing hospital infrastructure architecture. Managed all phases.

Facilitated five vendors to gather and finalize the clinical and functional requirements with the nursing and administrative user group of 20 customers that spanned 11 departments to design and install the online visual Bed Management system. Achieved the project’s scope within the budget.

Environment: UNIX, MS Office Suite, MS Project, FTP, QA Director, TrackRecord, Remedy, PeopleSoft, Facilities/Plant Operations, RFID, Invision (Patient Admission). Oakchart (Patient Record Tracking) (aka. IDX, LCJ, Lastword by GE), Team Chimes (Environmental Services), Extended Care Information Network (ECIN), PACs, Muse, Emergisoft, Vergence (Single Sign-On), Awarix (Bed Management aka. Patient visualization)

Technical Project Manager - Comerica

Managed the Escrow Trust Accounting (ETA) web based Internet development and infrastructure implementation project to achieve authorized project deliverables and milestone dates while maintaining the project’s scope and costs.

Managed the US and Offshore software vendor relationship, participated in contract development and negotiations.

Managed the international multi-site matrix team to develop the online and batch application features.

Managed the design of the ETA system with the newly defined security (logon-ID) system named (CAM).

Facilitated the detailed provisioning strategy and Enterprise Web Services Architecture model.

Managed the ETA application staging and testing infrastructure environments.

Environment: MS Windows, MS Office Suite, MS Project, Lotus Notes, Lotus Notes email & data bases, and Tele-Conferences, Informix to SQL, SQL Server, NET, Crystal Reports, SSL, UNIX, Communications, Digital Certificates Tivoli, QA Center

PROFESSIONAL EXPERIENCE – Continued

Kmart, Detroit MI

Program Manager

August 2002 – November 2004

Contracted through Meridian Advertising/Schawk

Managed a project team consisting of four executives, four managers, two client representatives, 10 internal developers, six quality assurance testers, a database administrator, a network and server engineer and 20 vendor developers

Managed the project that developed and implemented the web-based (J2EE) Measuring Advertising for Profit Performance (MAPP) system application to achieve specified requirements. Planned and obtained Chief Information Officer’s (CIO) approval of the MAPP system support, five-year enhancement plan, and budget.

Managed vendor contract negotiations, vendor relationships, resources, scope, schedule, costs, tracking and monitoring of the development and enhancement projects. Obtained user acceptance testing approval of the MAPP application and executed the multi-site implementation roll-out plan that included populating client data, client access, client training, internal staff access and training, establishing and supporting the operations, disaster recovery, risk and change control management.

Installed and configured three servers. Achieved the defined scope and met the approved schedule within the budget with internal and external vendor, US and Offshore, team members.

Facilitated the process to identify, prioritize and estimate MAPP enhancements. Developed and obtained customer approval of the Sales Analysis and Reporting software application enhancement.

Facilitated the approval process, to obtain CIO approval of the software development project.

Managed the proposal definition, vendor selection and contract, application development, testing, operations scheduling, integration and implementation of the Sales Analysis and Reporting application project. Concurrently defined and managed the MAPP Benchmarking, Digital Director Integration and Printer Ready Files projects.

Environment: MS Office Suite, MS Project, Video and Tele-Conferences, Net Meeting, Adobe Acrobat, DFD, ERD, ERwin, FTP, RUP, Oracle, Java, J2EE, Java Beans, Java Servlets, JSPs, JRun, Metadata, Teradata, SQL, STRUTS, RoboHelp

Volkswagen of America, Detroit MI

Project Manager – Infrastructure Definition

July 2001 – March 2002

Contracted through Volt

Facilitated seven Business and four Technology VWoA leaders to establish enterprise business to business (B2B) technology strategies. Engaged and managed the VWoA leaders to define the scope, schedule and costs of the “eBusiness Track 1 Program’s” 12 projects.

Managed eBusiness Track 1 Program’s definition project.

Managed the development of two Enterprise Infrastructure Charters that detailed business requirements, costs, deliverables and timeframe.

PROFESSIONAL EXPERIENCE – Continued

Documented the Enterprise Infrastructure Program Charter describing an $11M, 14-month program and the Dealer Extranet Program Charter describing a $6.6M, 14-month program. Facilitated the approval process to obtain the VWoA CIO’s approval for the Dealer Extranet Program (corporate to Dealer Systems).

Earned the CIO’s blue ribbon award for the most thorough and best proposal.

Environment: Dell, MS Office Suite, MS Project, Adobe Acrobat

EDUCATION

Bachelor of Science, Computer Information Management Systems, Ferris State University, Big Rapids, Michigan

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