Customer Service Management

Donnie L. Jefferson

**** *. ***** **** ***

Broken Arrow, Oklahoma 74014

Cellular: 918-***-****

Email: ************@*******.***

Career Profile and objective

Experienced management professional with a proven track record in operations, logistics, and production environments. Strong ability to lead teams that meet and exceed company goals and expectations. Demonstrated skills in training and mentoring others, business management graduate with expertise in lean manufacturing. Background in leading projects from concept to completion finished on time and within budget.

Areas of Strength and Expertise

Customer Service

Team Leadership and Collaboration

Supply Chain

Oral, Written Communications

Strategic Planning & Analysis

Six Sigma

AS9100 Auditing

Project Management

AS400 Software

MS Office Suite: Word, Excel, PowerPoint and Outlook

Office Administration, Payroll

Logistics

Distribution

Professional Experience

Ryder Transportation, Inc. August 2014 to Present

Service Supervisor Tulsa, Oklahoma

Prepares a variety of reports and documents, responsible for P & L management.

Responds to immediate safety and/or operational concerns and resolves immediate safety issues and maintaining a functioning; flexing labor resources to match the operational tempo and match internal customer needs;

Manages the day to day operation of the Shop for the purpose of supervising the diagnosing and repair of all vehicles owned by the several customers and rental; Communicates with vendors and customers for the purpose of ensuring timely repair and delivery of parts and equipment.

Coordinates a variety of assigned projects and activities for the purpose of delivering services on compliance with established guidelines.

Key Accomplishments

Increased the Vehicle Maintenance Index for the Tulsa Location from 88% to 96% in two months. Increased profit margins + in first year managing the shop.

Promoted from Operations Management Trainee to Service Supervisor in less than 4 months

LMI Aerospace September 2005 to May 2014

Distribution/Shipping Supervisor Tulsa, Oklahoma

Responsible for managing distribution center daily operations, multiple departments, P & L management.

Train, develop, and lead team of 35+ staff including work schedules and work flows.

Collaborate with colleagues in all departments to provide support. Accountable for creating and distributing invoices and daily reports.

Handle customer service representative problem solving phone calls. Direct inventory control, cycle counting, routing and scheduling truck loads for pickups and outgoing freight.

Key Accomplishments

Promoted from shipping lead to distribution/shipping supervisor within 2 years of employment

Reduced the #1 quality error rate in Aerospace (parts identification) out of the top 5 at the Tulsa location.

Integrated Logistics Solutions March 2004 to August 2005

Inventory Control/Order Selector Tulsa, Oklahoma

Charged with shipping, receiving, inventory control and cycle counting. Prepared and selected orders. Entered data reports.

Performed general physical activities in order to load, unload, sort and move products and materials by hand or using basic material handling equipment

Performed tasks in multi-temperature environments; Read work orders or receive oral instructions for work assignments

Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise; Fill orders from warehouse stock, complete order receipts, and assemble orders in shipping containers

Key Accomplishments

Maintained one of the highest accuracy order selecting percentages

Became one of the top order selectors.

Fleming Distribution Center February 2002 to February 2004

Inventory Control Specialist Tulsa, Oklahoma

Responsible for monitoring multiple accounts and following up with unresolved billing issues. Build and maintain customer relationships by helping with their inventory questions. Performed cycle counts and reconciliations.

Preparing and maintaining records of all inventories; compiling inventory reports and issuing them to management.

Supporting shipping prep and loading Investigating inventory shortages and discrepancies; posting weights and shipping charges.

Working with sales reps, customers and other members of the warehouse, as necessary; identifying causes of issues and implementing process improvements.

Key Accomplishments

Decrease in order picking error rate

Improved customer service through increased productivity

Education

University of Phoenix Tulsa, Oklahoma

Bachelor of Business in Management Graduated: February 2014

Tulsa Community College Tulsa, Oklahoma

Coursework toward Associates Attending: 2016

Applied Science Systems Support Technician

Contact this candidate