Customer Service Sales

OBJECTIVE: Medical professional with over five years’ of experience; skilled in orchestrating tasks, achieving project goals with a broad range of experience in: medical office administration, marketing, sales, promotions, and customer service seeking a position to utilize my skills and contribute to the success of your organization.

PROFESSIONAL SUMMARY:

Able to perform medical administrative tasks, apply business and human resources concepts

Can perform medical billing and coding procedures, including completing insurance forms

Strong skills in managing time, prioritizing tasks, and meeting deadlines

ADMINISTRATIVE SKILLS:

Microsoft Office (2003-2010) Excel, Word, PowerPoint, Access, HIPAA Compliant, Medical Office Manager Software, ICD-9 CPT, Millennium Software, Impak Database, Pitney Bowes Mailing System, Salesforce, DrChrono EMR, and Medsoft. Type: 55 WPM, 10-Key: 25855 KPH and Data Entry: 58 WPM

EDUCATION:

Associate of Arts Degree, Medical Office Administration October 2013

Associate in Applied Science Degree, Medical Office Administration January 2013

Heald College, Roseville, CA

HIPAA Training Certificate

Two Academic Awards for Quarterly 4.0

PROFESSIONAL EXPERIENCE:

Medical Administrator for Marketing, California Sleep Solutions, Roseville, CA 10/12 to present

Verify benefits, request authorizations, schedule patients, follow up calls, and estimate payments for DME

Develop strategies to increase opportunities with medical and healthcare sector, while maintaining detailed records of all contacts

Design and manage marketing tools to effectively reach out to healthcare professionals

Build and maintain positive working relationships with medical staff and physicians

Keep up-to-date with the latest equipment, interpret and present equipment to health professionals

Successfully implement and facilitate company marketing plan to support business goals and initiatives

Increase name recognition and brand awareness of CSS among target audiences

Manage marketing budgets and the creation of all materials, brochures, and newsletters

Trauma Center Volunteer, Sutter Roseville Hospital, Roseville, CA 08/12 to 12/13

Assistant Regional Manager, European Wax Center, Natomas, CA 10/11 to 01/12

Oversaw wax specialists and guest service associates, which also entailed the hiring and training of all employees

Discretely addressed customer concerns in a timely manner with a positive end result

Efficiently maintained store inventory

Encouraged sales by employee motivation with creative incentive contests to both boost store moral and sales

Spa Director, Massage Envy Spa-Loehmanns Plaza, Sacramento, CA 04/09 to 10/11

Managed therapists, estheticians and sales associates to minimize member wait time and maximize experience

Produced employee schedules, ensured that client issues were resolved and inventory was ordered correctly

Continuously succeeded at meeting monthly sales goals for membership enrollments and gift card sales

Ensured that the best suited therapists, estheticians and sales associates were hired for positions when available

Recognized by clients for excellent customer service, with appreciation letters regarding myself sent to owners

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