Information Technology Management

E R I C M E N DOZA

**** **** ***. *********, **. 93631

559-***-**** *********@*****.***

www.linkedin.com/in/ericmendoza/

DIRECTOR OF INFORMATION TECHNOLOGY

Over 15 years of professional experience in the field of Information Technology

Deployment and Management of an Enterprise Mobile Device Management Solution

Enterprise-class Infrastructure/System Engineering experience with Microsoft platforms

Cisco product experience including Nexus and Catalyst series

Proven expertise managing, LAN, WAN, and multiple VLAN environments both data and VOIP

Efficient with virtualization management for VMware and Hyper-V

Proven ability to troubleshoot multifaceted problems in a systematic manner

Dedicated to provide the highest level of user support and satisfaction PROFESSIONAL EXPERIENCE

May 2015 – Present San Joaquin Memorial High School, Fresno, CA. Director of Information Technology

• Designed and implemented a 1:1 iPad deployment for 600 students and 50 Staff members.

• Managed High Speed Wireless infrastructure of 60 Access Points providing segmented student, staff, and guest access.

• Deployed and managed classroom teaching tools which included the Google Apps for Education solution.

• Responsible for the installation, training, and deployment of a Help Desk solution to streamline user trouble tickets.

• Developed and implemented technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating needs.

• Maintained the effectiveness and efficiency of the campus technology department by defining, delivering, and supporting strategic plans for the implementation of technology hardware, software and its maintenance, as well as the procurement and ongoing training of technology department staff.

• Conducted training/coaching activities for teachers and students, ensuring all Information Technology System’s policies and procedures are followed and adhered to.

• Responsible for the development, and approval of the Information Technology budget.

• Provided prompt, high quality and courteous technical support to ensure that the technology continues to function, remains up to date, and is fully usable by stakeholders.

• Managed technical projects and coordinated the work of others in the department, including staff and volunteers.

September 2012 – January 2015 Disney ABC Television Group Fresno, CA. Manager – Broadcast & IT Systems

• Responsible for systems including television broadcast servers which receive, process and deliver file-based program and commercial content for 50 Live Well Network affiliates and the eight owned ABC television stations.

• Reported directly to the Vice President of ABC Owned Television Engineering and ensured constant and relevant communication was disseminated.

• Designed and maintained a multicast WAN and satellite uplink for the Live Well Network.

• Responsible for all aspects of the organization’s LAN and WAN networks

• Tracked, prioritized and documented requests for service.

• Evaluated and purchased system applications for monitoring and reporting. November 2010 – September 2012 County of Fresno, Fresno, CA. Network Systems Engineer

• Network Engineer responsible for managing the data network of over 130 libraries in the San Joaquin Valley. Including telecommunications, Internet access, Internet content filtering, and traffic management.

• Participated in application server management including hardware and software. This included configuration and maintenance of Cisco Routers and Switches.

• Implemented enterprise network policies and procedures, and standardized router and switch configurations.

• Installed, modified, configured and upgraded PC hardware and software

• Developed a backup strategy for all Cisco device-running configurations.

• Provided training and support to department staff.

• Revamped the existing convoluted Active Directory Group Policies Object infrastructure.

• Developed preliminary work on Virtualization and implemented the first VMware ESX server for the library. September 2008 – August 2010 Valley Air Conditioning & Repair Fresno, CA. Warehouse Manager

• Primarily responsible for the implementation and management of File Maker Database running on Apple’s OSX server platform.

• Secondarily responsible for managing a multi user Apple Macintosh OSX environment. February 2002 – September 2008 Blue Cross Blue Shield of Illinois Chicago, IL. Lead Technical Specialist

• Maintained corporate network connectivity and security including, but not limited to, the administration of infrastructure networking and security devices.

• Managed user accounts through Active Directory Group Policies and Security Groups.

• Engineering representative for incident response.

• Served as Tier 3 escalation point for Windows server related problems.

• Performed emergency maintenance, as well as scheduled off - hour maintenance and group policy dissemination.

February 2006 – October 2006 United States Marine Corps Operation Iraqi Freedom Platoon Sergeant

• Duties and Accomplishments: Supervised and provided guidance for a platoon of 45 U.S. Marines in support of convoy security operations / Al Anbar Province.

ADDITIONAL INFORMATION

Served with honor in the United States Marine Corps for over 12 years. Strengthened my resolve and leadership, which was proven during Operation Iraqi Freedom. Awarded the Navy and Marine Corps Commendation Medal, Navy Achievement Medal, and the Combat Action Ribbon.

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