Microsoft Office Information Technology

Location:

Posted:

August 21, 2016

Monica L. Jackson

Stone Mountain, GA 30083

************@*****.***

Education and Training

**** ********* ** ******* ******* in Information Technology Kaplan University

Work Experience

11/2014 – Present Hunt & Fish Work-at-home Agent, Active Network, LLC

• Assisting customers over the phone with requests for hunting and fishing licenses for about 15 US states and Saskatchewan.

• Accessing databases from different states and retrieving and updating information.

• Utilizing multiple browser screens to access and retrieve information quickly.

5/2010 – 11/2014 Work-at-home Reservations Agent, Active Network, LLC

• Made camping reservations for federal and state campgrounds based on state and federal guidelines in a call center environment.

• Assisted customers with problems using the Website and answered customer questions.

6/1996-6/2001 Commercial Lines Underwriter, Safeco Insurance Company

• Evaluated new business applications to ensure they complied with company guidelines.

• Reviewed and processed renewal policies to guarantee they are still profitable.

• Worked with insurance agents to build their books of business Qualifications Strong problem solving skills

Team oriented and self sufficient

Able to handle a complete book of business including changes and renewals Able to work without supervision

Technical Skills Microsoft Office Suite – proficient to advanced Type 70 wpm