Customer Service Assistant

KRISTINE M. SANTA

Phone: 714-***-**** Email: ****.******@*****.***

Address: ***** *** ****** #*, ********** Beach CA 92647

Objective

Seeking the position of Senior Administrative Assistant where my capability to provide excellent administrative needs are best utilized. To put my 30+ years experience with a Fortune 100 company to use in a new and exciting business opportunity.

Skills

Over 4 years of experience as an Executive Assistant.

Experienced in working under pressure and multitasking.

Thorough knowledge of maintaining calendars and scheduling appointments.

Skilled in using MS Outlook, MS Office, Concur, Sharepoint, Salesforce, Oracle, QuickBooks and Visio.

Ability to perform in depth research for projects when asked for.

Strong analytical skills and creative thinking.

Excellent in performing administrative duties in a flawless manner.

Hands on experience in handling office equipment such as photocopiers, scanners and fax machines.

Work Experience

OFFICE MANAGER – The Folding Door Store, Irvine, CA – May 2016 – June 2016

Answered all incoming calls and handled customer services questions.

Cleaned up database on MarketSharp. Entered in all customer inquiries and concerns.

Maintained President’s calendar and daily schedule.

Worked with vendors on advertising via magazines and web access.

Assisted in selling doors to customers.

EXECUTIVE ADMIN ASSISTANT – National Cash Systems, Irvine, CA – March 2016 – April 2016

Supported President and Vice President in daily operations.

Processed contracts between merchants and banking information for usage of ATM machines.

Entered vendors and customers in QuickBooks along with creating invoices.

Front office duties: answering main phone line, filing and ordered office supplies.

EXECUTIVE ADMIN SUPPORT SPECIALIST III–CDK Global/ADP, Orange, CA - March 2011 – August 2015

Processed CDK Global customer contracts to expedite billing generation for company revenue.

Supported the Director and Vice President of Utilization and Training Project Management.

Collaborated with the 6 Project Managers and 6 Client Managers to ensure all administrative needs were met.

Planned and executed off site, bi annual department team building meetings from finding a venue, food, entertainment as well as coordinating business and social interaction of colleagues.

ADMIN ASSISTANT I, II–ADP Dealer Services, La Palma, CA - Feb 1989 –March 2011

Established a new filing system for ADP customers within Regional Admin Department.

Supported Supervisor of Administration Team and Vice President/General Manager with daily operations.

Uploaded all customer contracts from sales department to Enterprise Data Warehouse for company-wide viewing.

Built new customer relations through written and verbal communications.

Copied customer contracts for delivery to leasing department, sales, finance and customer service groups.

SENIOR MAIL ROOM CLERK- ADP National Accounts, Cerritos, CA –Jun 1985 – Feb 1989

Supervisor to fellow mail room clerks.

Traveled to retrieve daily mail.

Sorted and distributed mail for approximately 2,000 company employees.

Created shipping documents/labels for all outbound FedEx packages in excess of 300 per day.

Hand delivered mail throughout 4 floor company high rise.

Executed all outbound certified mail, standard postage mail and express mail.

Personal and Professional References Available Upon Request

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