SHELIA C. WATKINS, CPCU, AU

P.O. Box ******. Atlanta, Georgia 31139. 678-***-****. acv9kz@r.postjobfree.com

PROFESSIONAL EXPERIENCE

November 2015- Present The Travelers Insurance Co., Alpharetta, GA

Account Manager Commercial Lines/Middle Market Construction Unit

Partner with Account Executive to manage and grow a $4 million book-of-business

Quote new business and renewal accounts and prepare experience rating and profit and loss analysis

Support marketing and underwriting decisions that are consistent with growth and retention goals

March 2007- October 2015 QBE Formerly Z.C. STERLING, Atlanta, GA

Underwriter

Review and issuance of new business applications and renewals to ensure that ri sks are within companys

underwriting guidelines for the production of profitable business

Provide underwriting support and assistance to agents and customer service representatives

Maintain a strong customer relationship with our business partners

May 2005- March 2007 AMERICAN SAFETY INSURANCE COMPANY, Atlanta, GA

Underwriter

Responsibilities included underwriting and pricing complex endorsements and determining loss ratios prior

to issuing non-renewals or cancellations

Met monthly production goals by writing new business commercial accounts and marketing company

products

Maintained complex renewals at a renewal retention rate of 80%

Underwriting Service Representative (USR)

Handled 80% of Book of Renewal Business for assigned territory while maintain ing 85% retention rate

Provided renewal quotes to brokers

Priced and processed mid -term endorsement requests

Oct 2001- May 2005 COTTON STATES INSURANCE COMPANY, Atlanta, GA

Customer Service Representative

Assisted agents and insureds with casualty and life insurance inquires

Processed endorsement changes and corrections to existing multi -line policies

Aug 1997- Sept 2000 HARTFORD-OMNI INSURANCE COMPANY, Atlanta, GA

Regulatory Compliance Technician

Filed applications with the Department of Insurance in various states for certificates of authority

Extensively researched insurance laws for various states and organized into operational outlines

Submitted applications for claim adjusters bonds and maintained renewals on all bonds

EDUCATION LICENSE & DESIGNATIONS

Bachelor of Science in Political Science CPCU, AU, ARe, API & AINS Designations

University of Southern Mississippi Georgia P&C Agent License

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