Customer Service Manager

Jodasea Williams

Opelousas, LA *****

*******@*****.*** - 337-***-****

Over three years of experience working in clerical and customer service facilities. Highly skilled in providing fast and friendly service. Hands on experience in assisting customers and managing merchandise. In depth knowledge of operating cash registers and adding machines. WORK EXPERIENCE

Clerk

WMS Express - Stroud, OK - September 2015 to July 2016 Greeted customers and assisted with location of products. Took cash, credit card, and check payments.

Received, stored and stocked merchandise.

Completed all necessary paperwork associated with merchandise and closing shift. Stocked shelves and maintained cleanliness of both shelves and work areas. Assistant Manager

Williams Discount Foods - Stroud, OK - January 2013 to February 2016 Trained staff by reviewing and revising orientation to products and the sales training techniques. Reviewing staff job results.

Developing and directing in new training.

Evaluated competition by visiting competing stores to compare prices, profits, and customer service experience.

Ordering of merchandise.

Attract customers by providing a customer service based environment. Helping of customers by answering questions, obtaining required merchandise, completing payment transactions and make an overall great customer experience. Prepare sales and customer relations.

Preparing of reports by analyzing, and summarizing information. Cashing handling including making deposits, changing of bills, and approving of in and out flow of cash. Sales Lead

Footlocker Inc - Shawnee, OK - August 2015 to November 2015 Promoting sales by demonstrations merchandise and products. Execute floor leadership.

Coach and develop sales associates.

Work with store management in the opening, closing, and operating of the retail facility including but not limited to cash handling, making deposits, and paperwork.

Assists with inventory count.

Assist in maintaining store appearance.

Front End Manager

FOOD PYRAMID - Stillwater, OK - February 2015 to May 2015 Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front end associates. Responsible for accounting, book-keeping, office operation, and accountability. Responsible for being excellent in customer service to internal and external customers. Responsible for MOD (Manager on Duty shifts) three times a week for entire store operation. Assisted Store Manager with budgeting, payroll, and overall store operations. Scheduling.

Closing and opening of store.

Making deposits, cash handling, balancing of drawers and safe counts. EDUCATION

Rose State College

Diploma

Stroud High School

SKILLS

Microsoft Office (10+ years), Retail Sales (3 years), Microsoft Excel (10+ years), Microsoft Powerpoint (10+ years), Training (3 years), Inventory Management (3 years), Office Management (3 years), Scheduling (1 year), Hiring (1 year)

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