Customer Service Manager
Resume:
PAUL J. DENTE
*** **** ***, ****** ****, AL *****
**********@*****.***
https://www.linkedin.com/in/pauldente
PROFESSIONAL SUMMARY
Senior Logistical Management Professional and Military Veteran with a Top Secret Security Clearance and over 21 years of proven experience in the United States Army
Possess a comprehensive background in Team Leadership and Training derived from conducting domestic and global operations in Korea and Iraq
Managed risks upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership
Recipient of multiple awards for outstanding performance and professionalism in the United States Army; career supported by a vast operational experience and formal leadership training EDUCATION
Bachelors of Arts in English, St. Martin’s University Sigma Tau Delta – English Honors Society
PROFESSIONAL EXPERIENCE
Production Supervisor
Managed administration, logistics, maintenance, and personnel management of 20 non-union employees
Led the Quality Cost & Delivery (QCD) Performance for designated group; directed QCD initiatives related to production line, set targets, implement plans, and made appropriate adjustments in resource planning
Drove actions for improvement; communicated with Production Unit Manager, Production Supervisors of other shifts, and supported functions to ensure a transparent information flow
Developed the team through mentorship and continuous improvement; ensured proper staffing, integrated new members, fostered individual development plans, approved, and arranged appropriate training Regional Site Manager
Managed administration, logistics, and maintenance of a fleet of over 1,300 vehicles in a union staffed organization with responsibility for 25 employees.
Oversaw all personnel and operational functions of the Seattle Airport locations; managed unionized workforce, and delivered quality customer service
Drove revenue success by providing mentoring and coaching of current and new employees through realistic expectations and goals; ensured compliance with company policies, provided follow up, and corrective action WORK HISTORY
FAURECIA – Franklin, OH Nov 2015 – Jun 2016
HERTZ CORPORATION – Seattle, WA Feb 2015 – Oct 2015 UNITED STATES ARMY – Various Locations Feb 1994 – Apr 2015 PAUL J. DENTE, PAGE TWO MILITARY EDUCATION
Combined Logistics Captains Career Course
Project Management Foundational Certificate
Enhanced Contract Officer Representative Course
Capabilities/Combat Development Course
Mortuary Affairs Officer Course
Operational Contract Support Course
Quartermaster Officer Basic Course
Unit Movement Officers Course
Officers Deployment Planning Course
Advanced Leaders Management Course
Sling Load Inspector Course
AWARDS
Meritorious Service Medal
Army Commendation Medal (9)
Army Achievement Medal (7)
Army Good Conduct Medal (3)
Silver Basic Recruiter Badge w/ Gold Achievement Star Driver’s Badge – Wheel (Safety Award)
Honor Graduate – Logistics Leadership Management Course VOLUNTEER WORK
ASSOCIATION OF QUARTERMASTERS – Fort Lee, VA Apr 2007 - Present Life Member
CORPUS CHRISTI CATHOLIC CHURCH – Colorado Springs, CO May 2004 – May 2005 Sunday School Teacher
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