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Customer Service Manager

Location:
Phenix City, AL
Posted:
August 21, 2016

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Resume:

PAUL J. DENTE

*** **** ***, ****** ****, AL *****

860-***-****

acv9jx@r.postjobfree.com

https://www.linkedin.com/in/pauldente

PROFESSIONAL SUMMARY

Senior Logistical Management Professional and Military Veteran with a Top Secret Security Clearance and over 21 years of proven experience in the United States Army

Possess a comprehensive background in Team Leadership and Training derived from conducting domestic and global operations in Korea and Iraq

Managed risks upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership

Recipient of multiple awards for outstanding performance and professionalism in the United States Army; career supported by a vast operational experience and formal leadership training EDUCATION

Bachelors of Arts in English, St. Martin’s University Sigma Tau Delta – English Honors Society

PROFESSIONAL EXPERIENCE

Production Supervisor

Managed administration, logistics, maintenance, and personnel management of 20 non-union employees

Led the Quality Cost & Delivery (QCD) Performance for designated group; directed QCD initiatives related to production line, set targets, implement plans, and made appropriate adjustments in resource planning

Drove actions for improvement; communicated with Production Unit Manager, Production Supervisors of other shifts, and supported functions to ensure a transparent information flow

Developed the team through mentorship and continuous improvement; ensured proper staffing, integrated new members, fostered individual development plans, approved, and arranged appropriate training Regional Site Manager

Managed administration, logistics, and maintenance of a fleet of over 1,300 vehicles in a union staffed organization with responsibility for 25 employees.

Oversaw all personnel and operational functions of the Seattle Airport locations; managed unionized workforce, and delivered quality customer service

Drove revenue success by providing mentoring and coaching of current and new employees through realistic expectations and goals; ensured compliance with company policies, provided follow up, and corrective action WORK HISTORY

FAURECIA – Franklin, OH Nov 2015 – Jun 2016

HERTZ CORPORATION – Seattle, WA Feb 2015 – Oct 2015 UNITED STATES ARMY – Various Locations Feb 1994 – Apr 2015 PAUL J. DENTE, PAGE TWO MILITARY EDUCATION

Combined Logistics Captains Career Course

Project Management Foundational Certificate

Enhanced Contract Officer Representative Course

Capabilities/Combat Development Course

Mortuary Affairs Officer Course

Operational Contract Support Course

Quartermaster Officer Basic Course

Unit Movement Officers Course

Officers Deployment Planning Course

Advanced Leaders Management Course

Sling Load Inspector Course

AWARDS

Meritorious Service Medal

Army Commendation Medal (9)

Army Achievement Medal (7)

Army Good Conduct Medal (3)

Silver Basic Recruiter Badge w/ Gold Achievement Star Driver’s Badge – Wheel (Safety Award)

Honor Graduate – Logistics Leadership Management Course VOLUNTEER WORK

ASSOCIATION OF QUARTERMASTERS – Fort Lee, VA Apr 2007 - Present Life Member

CORPUS CHRISTI CATHOLIC CHURCH – Colorado Springs, CO May 2004 – May 2005 Sunday School Teacher



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