Customer Service Manager

Colin Kenneth Carney

**** ****** *** * ******, WA 98418 360-***-**** ******.******@*****.***

Professional educator with experience in teaching, training, and coaching, knowledge of staff leadership, operations management, personnel development, customer service, critical analysis, and process improvement, seeking full time teaching and training management opportunities in a non-profit or corporate setting.

Qualifications Profile

•Self-assured, & achievement driven professional with more than 18 years providing customer service, continuing education, and operations management in the academic, real estate, technology, and transportation industries.

•Detail-oriented, analytical and methodical with critical thinking to resolve work issues even while under stress.

•Proven flexibility and adaptability to reach high productivity levels in new & fast-paced work environments

•Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

•Effective interpersonal communication capabilities that forge collaborative relationships with diverse colleagues.

Key Expertise

Education/Training

•Training Program Administration

•Course Development & Execution

•Scholastic Performance Appraisal

•Career Counseling & Development

Business Operations Management

•Strategic Planning & Execution

•Event Management

•Property Business Development

•Rental & Sales Management

•Customer Service Management

•Relationship Management (Customers, Public, & Suppliers)

•Operations Management

•Staff Supervision & Motivation

•Compliance Management

•English Communication (Written & Verbal)

Technical

•Office Tools: MS Office

•Internet: Online research, MS SharePoint Online Collaborative Computing & other online apps

Professional Experience

Training/Teaching Experience

Corporate Trainer, Northwest Multiple Listing Service Tacoma, WA Sep 2011 – Present

•Develop and execute computer instruction for NWMLS member agents in using system tools for researching property information that enable productive engagement in property rentals and sales.

English Teacher, Montesano Jr. Sr. High School Montesano, WA Aug 2008 – Jun 2009

•Conducted classes in 7th Grade English and WASL Intervention English for 11th and 12th grade students.

English Teacher, EB Walker Alternative High School Puyallup, WA Feb – Aug 2008

•Conducted Sophomore English, Nova Net, WASL Collection of Evidence classes, and Summer School WASL English Intervention Instruction, while supervising NovaNet Credit Retrieval/Drop-Out Prevention Program.

Driver Trainer - Driver Development Program, Gray Line of Alaska Bellingham, WA Feb 1998 – 2002

•Trained and graduated 26 students with CDL class B and passenger endorsements.

•Conducted training in ADA, Log Book, OSHA, Blood borne pathogens, and Sexual Harassment materials.

•Assisted in developing and implementing a ‘Train the Trainer” program in 2000.

Others

Resident Manager - Lockwood Apartments, Reeder Property Management Tacoma, WA Nov 2010 – Jun 2012

•Steered the operations of a 24-unit apartment complex that maximized occupancy, rent collection, facilities maintenance, rental marketing, property showing, lease agreements, and overall property administration.

Customer Service Rep, Electronic Transaction Consultants (Good To Go!) Seattle, WA Jan – Sep 2011

•Served as member of the mobile events team managing new accounts registration for the program while providing customer service in responding to customer inquiries and issues about company products and services.

Operations Manager, Gray Line of Alaska Skagway, AK Feb 1999 – Oct 2002

•Supervised 25 drivers, 4 managers, 6 luggage crew, 6 sales and service reps in managing operation that involved scheduling of 24 motor coaches and maintenance oversight for transport facilities.

•Reduced accidents each year from 1999 to 2002 summer season and increased satisfaction rating in surveys.

•Developed market-driven tour manuals, and served as trainer for all summer employment staff.

Education

•B.A. in English Literature, Minor in Communication,

WESTERN WASHINGTON UNIVERSITY Bellingham, WA (2004)

Secondary Education Certification

WESTERN WASHINGTON UNIVERSITY Bellingham, WA (2007)

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