Customer Service Manager

TAMI L. CHURCH

*** *. *******

Indianapolis, Indiana 46222

Phone #317/331-8412, 317/209-7201

PROFESSIONAL SUMMARY

Organized and efficient Administrative Assistant highly skilled in office administration, data organization, proofreading, database management and word processing. Retail Manager accomplished at transposing large amounts of data with accuracy and speed. My best qualities include the following: Highly organized and detail oriented Results oriented data entry professional with 13 years managing clerical, communication and project management tasks in corporate environments Qualified Medical Office Manager committed to data integrity and accurate payment processing Extensive experience with complex health care database systems Adaptable and familiar with a host of database systems. Expertise in identifying errors while proofreading data already entered into the system. Data Entry Expert specializing in nonprofit database systems. Successful at completing large scale projects under tight deadlines Extensive experience in all types of management (retail, medical and administrative office) and in the food industry And I am a quick learner and willing to do whatever means necessary to accomplish desired goals and positive results.

SKILLS

Various specialized clerical skills acquired as a result from working in medical office (i.e., medical terminology, transcription, insurance verification, patient charting, billing codes, Medicare and Medicaid case management, and physician marketing to obtain patient referrals and monitoring and maintaining appropriate case precedent research, liaison for appeals process, and bylaw interpretation).

Management experience in retail store and restaurant/bar with emphasis placed on customer service: quarterly inventory process, replacement of (order) product, staff scheduling and payroll budgets, maintaining profit percentage, and advertising and marketing techniques for promotional purposes.

*Type 60 WPM, speedy and accurate data entry (12,000 keystrokes per hour), Microsoft and Excel proficient, and experience in updating company Web sites. Excellent written and verbal communication skills, quick learner, and leadership abilities. W ORK HISTORY

C enterplate (Indianapolis Convention Center), Indianapolis, IN Banquet Server May 2015 Present

Set up, perform and tear down for executive luncheons, events, special occasions and coffee breaks for clients who have reservations at Convention Center for specific occasions and Lucas Oil Stadium for Colts games.

Cuba Custom Concepts, Indianapolis, IN

Assistant to Owner/Administrative and Clerical May, 2009 – December, 2014 Small independent business which was developed at the timemy employment started, as I was a major factor in starting this business. Creating all aspects of any and all documents and procedures professionally and legally to run this type of business. The business consisted of a service that provided mechanical needs, interior and exterior detail, preventative maintenance, body repairs and painting, creation of documents for billing/filemanagement, mechanic's liens, employee resources (payroll), product inventory, order supplies parts and/or tools, Zoning proposal to Code Enforcement for property permit, and assist owner as directed. Buffalo Wild Wings, Speedway, IN

Bartender/Server and Trainer April, 2006 May, 2009 Responsible for customer service as it relates to providing quality food and beverages to patrons. Duties included the following: Opening and closing procedures Preparation of alcoholic and nonalcoholic beverages for customers at bar and for servers according to company policy protocol Stock and inventory of product/alcohol and beverage related supplies Handling and being responsible for large amounts of cash and its accuracy Operating and monitoring large technical satellite and TV operations for sporting events Crowd control during sporting events which sometimes resulted in altercations amongst patrons Supporting promotional events Merchandising on routine basis and Training for new hire employees and guidance to co workers on regular basis. Anything that was needed to provide an environment which was customer based and for return business.

Galahads Restaurant, Indianapolis, IN

Bar Manager, Server and Bartender March 2004 – April, 2006 Hired as a server, became a bartender, worked lunches in the kitchen doing salad prep, dishes and expediting food orders. Assisted in all duties to perform excellent customer service in an efficient and clean environment which provided a high quality of food and beverages. Promoted to bar manager in April, 2005. Those duties included any and all tasks required tomanage and operate a restaurant/bar. Opening and closing procedures Scheduling, payroll and staff management Responsibility for large amounts of money and its accuracy Inventory and ordering of alcohol beverage and supporting supplies Management of Excise Regulatory issues and its abiding laws Training and guiding employees according to policy and Ability to fill any position necessary in a time of need for the overall best interest of the establishment. NCAA National Collegiate Athletic Association, Indianapolis, IN Administrative Assistant for Student Athlete Reinstatement

(Enforcement Department) November, 2001 – March, 2004 Assistant to Director of Student Athlete Reinstatement, which is a department of Enforcement in the nonprofit organization designed to scholar student athletes to utilize their athletic skills to obtain education while benefiting the institution of choice in developing the marketing tools necessary to attract attention for financial stability. Specifically, duties included several clerical tasks to perform requested services from my director and seven SAR representatives to assist in performing the department’s purpose. The purpose of this department is to assist an institution and student athlete who has developed an eligibility issue in a particular sport which has caused them to become ineligible derived froma bylaw created by the NCAA. As a result of an ineligible student athlete, this department is designed to re establish the eligibility if possible and if necessary, performan appeals process to the appropriate Committee of Divisions I, II or III. The role of my position was to introduce, create and maintain each eligibility case including correspondences to all parties involved. Maintenance of these records was specific in nature. Physiotherapy Associates, Indianapolis, IN

Office Manager (Physical Therapy Clinic)

August, 1996– November, 2001

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Receptionist duties, file organization and research and development. Insurance eligibility, monitor appropriatemedical coding for billing purposes and Medicare/Medicaid process. Assist therapists and director in patient care and records of these patients. Marketing to physicians for increase and maintaining referrals. Duties also included performing dictation from therapists to transpose medical records. Karma Records/Sunshine Promotions, Indianapolis, IN Retail Store Manager/Assistant to General Manager December, 1990 – August, 1996 Duties included being responsible for inventory procedures for all managed stores and entire operations of home based store. Training and computer support for several local stores: Customer service, marketing, merchandising, promotions and advertising on a regular basis Staffing, scheduling and personnel development Assisting local disc jockeys and businesses in program formats Inventory control purchasing and selling of all products (music, crafts, clothing, accessories, tobacco products, jewelry and misc. supplies) Ticket sales for music concerts and related venues dealing with large crowds (crowd control) and accountability for large sums of money Various office and management functions to train employees, manage functions to run a retail record store and necessary tasks to assist the General Manager in his duties.

E DUCATION

Ivy Tech State College, Indianapolis, Indiana

1997 1999, Business and Marketing

I TT Technical Institute, I ndianapolis, Indiana 1989 1990, Business and Secretarial

Danville Area Community College, Danville, Illinois 1987 1988, Business and Marketing

Hoopeston East Lynn High School, Hoopeston, Illinois Graduated 1987, High School Diploma

*References Available Upon Request

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