Manager Customer Service
Resume:
William Burrell
**** ************ **. *********, ** 76013
Home: 817-***-****
Email: **********@*****.***
Objective: Seeking a position that would utilize my skills to deliver an extraordinary customer service experience by educating and sharing my knowledge; thus, finding a solution for every customer, every time.
Skills:
Excellent communication skills
Ability to work well independently and within a team environment.
Customer Relations, Restaurant Maintenance and Repair
Inventory/ Team Management
Financial accountability while ensuring the promotion and growth of business.
Ability to work in a High-Energy Environment
Ability to train and develop crew
Proficient with Multi-Unit Restaurant Management
Profound knowledge of multi-unit operation
Experience:
Golden Chick
-Unit Manager 2015 – 2016
Maximized stores sales by directing and assisting Store Manager
Ensured vendors meet expectations by evaluating performance and developing partnerships.
Provided leadership and direction for Store Managers
Maintained a safe and secure working environment through the enforcement of safety practices
Maintained standards and expectations in food quality
Woodhaven Country Club
Food and Beverage Supervisor 2013 – 2014
Assist in the development of training guidelines and procedures for the wait staff and banquet servers, and train all employees.
Interview, recommend for hiring and train wait staff, bartenders, and banquet staff personnel.
Prepare annual performance review for each wait staff, bartender, cart staff, and banquet staff employees.
Oversee daily inventory for all beverages and snacks and be responsible for its accuracy.
Prepare the weekly food and beverage “work schedule” each Sunday for the following Monday through Sunday.
Assist in looking for proper consistency, quality and value accomplished for food, beverage and service.
Maintain a daily to do list and submit to the manager you report to as well as general manager each day.
Mambo’s Tapas Cantina/ Park Central Hotel 2011 – 2013
Food and Beverage Manager
Annual Sales Volume: $1Million
Increased Sales by 5% since 2012 via local store marketing, distribution of coupons and samples to local medical offices, telemarketing strategies, expanding on catering, and utilizing social media
Maintain expenses below budget through accurate planning and cost effective operating procedures.
Recruiting, hiring, scheduling and motivating a staff of up to 50 employees.
Manage day to day operations, Inventory Management.
Ensuring that each customer receives outstanding service by providing a friendly and welcoming atmosphere.
Execute proposals for Banquets, banquet event organization
Works with Live Entertainment
(Reason for looking: Seeking a company with a stronger structure and solid future.)
Zaxby’s 2007 - 2010
General Manager
Annual Sales Volume: $1.5 Million
Increased Lunch Sales in 2010 from $300.00-$500.00 per day to $800.00 - $1,000.00 per day
via local store marketing and garnering new customers from local community involvement
Manage front house/back house restaurant operations
Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members
Oversee employee relations encompassing staff recruitment, training and performance evaluation
Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food and beverages
Hold P&L accountability; manage sales analysis, forecasting, and reporting activities
Attract, retain, and promote new business through proactive community service efforts
Achieved 6 Consecutive Scores of 100% in IR Corporate Audits (Ranked #1 out of 50 Stores for Total Operational Compliance & Excellence).
Mystery Shop Scores: 89% - 90%
Community Involvement: Partnered with YMCA, Sponsored a Youth League, held Catering Events,
assisted in School Functions to drive store visibility
(Reason for leaving: Sought an opportunity with a higher end concept.)
Ker’s Wing House
Restaurant Manager 08/2006 – 07/2007
Annual Sales Volume: $1.5 Million Managed a staff of 50 FOH/BOH employees
Cross-trained all employees on all restaurant operations Ensured top guest satisfaction
(Reason for leaving: Store closed.)
New West 2001 - 2006
Assistant General Manager
Ensured a safe workplace and pleasant customer service experience.
Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
Ordered Inventory and assisted in establishing inventory control procedures
Cashed out servers and bartenders and processed bank deposits
Work with Live Enterainment
On The Border 1999 - 2001
Manager
Effectively took guest orders and processed payments
Trained new hires and Expedited orders during slow periods
Cashed out servers and bartenders and processed bank deposits
Ordered Inventory and assisted in establishing inventory control
Place Casino & Resort 1992 - 1994
Assistant Food & Beverage Manager
Ensured a safe workplace and pleasant customer service experience.
Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.
Coordinated work schedules, ordered food and supplies, and developed restaurant team.
Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
Posted to General Ledger, processed weekly payroll, and prepared weekly sales
Holiday Inn 1990 - 1992
Assistant Food & Beverage Manager
Ensured a safe workplace and pleasant customer service experience.
Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.
Coordinated work schedules, ordered food and supplies, and developed restaurant team.
Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.
Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
Education: Mississippi Gulf Coast Community College
TABC & Serve Safe Certification
Attended Automatic Data Processing Class
Designed as well as Promote Contest & Up Coming Events
Knowledge of Micro /Aloha Computer As well as Quick Books
SALARY REQUIREMENTS – 65,000.00-70,000.00
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