Technician Information Technology

Idriis J. Perrin

Phone: 301-***-****

Email: ******@*****.***

SUMMARY

Telecommunications technician and Information technology specialist with more than 3+ years in the US Army. Successfully led training programs for soldiers. Reliable, diligent and flexible professional with superb communication capabilities and a strong telecommunications background and an expert in LAN/WAN, Cabling, IT Networking, port management, Network security and installations.

ACCOMPLISHMENTS

Attended various leadership courses such as the warrior’s leaders course. Commended for attention to detail and accuracy. Awarded Army Achievement Medal for contributions to Network Support Operation for over 100 people Scheduling Installed wiring and electrical appliances for residential and commercial construction sites . Scheduled and tracked all repairs. Tracked and processed purchase of parts to accounts payable.

EXPERIENCE

US Army – Anchorage AK

IT Technician in Supervisor Position

Directed, planned, managed, and administered strategic initiatives to achieve full network support and maintain full network security. Analyzed key metrics to measure product effectiveness. Identified product problems and strengths and collected data on the customer experience. Added user accounts, troubleshot issues with users and monitored usage on the printing management system. 3 years of configuring and troubleshooting Cisco routers and switches and windows server.

US Army – Seoul, South Korea

Supervisor

Managed a team 1 of soldiers. . Initiated program that standardized employee training and led to increase in customer satisfaction . Educated junior team members on router and switch repairs and maintenance and fiber procedures and termination/maintenance.

IT Technician Installed IP, network equipment and facilities. Installed, maintained and supported SIP applications. Interpreted circuit diagrams. Verified work order information and receipt of all necessary equipment. Oversaw internal telecommunications system for organization with 30+ employees. Installed various networking programs such as WIN T, centrix, NIPR core, SIPR core, and line of sight. Validated with foreign militaries such as Korean nationalists on various routers and switches. Managed VOIP services for international calls. SNMP program professional.

Cable Installation Technician Troubleshooting electrical/electronic control circuits. Answered customers' questions about products, prices, availability, product uses, and credit terms. Worked on projects, which provided value to the department, the company, and the client base.

EDUCATION

CompTia Security+ Certified Dec. 2014

NCO Academy

Data security

Colorless network