Customer Service Management

GURPREET KAUR

Hicksville, New York

(***) ***- **73 ***********@*****.*** https://www.linkedin.com/in/gurpreet-kaur-743a9393

Computer Scientist

Client Development Computer Programming Web Application Coding

Results-driven, customer-focused, highly organized and analytical multilingual Full Stack Developer with strong education in design, development, integration and delivery of web applications and analysis. Gained additional leadership and time management experience by working within the service sector while pursuing my degree. Outstanding presentation and communication skills, capable of working with internal and external stakeholders.

Selected Highlights

Strong analytical skills and broad range of computer expertise combined with years of customer service experiences.

Recognized by management and peers for exceptional level of service, multiple time winner of the Best Support Associate Award at Macy’s.

Demonstrated strong leadership skills, the ability to prioritize, delegate tasks and making sound decisions quickly while maintaining focus on the bottom line.

Core Competencies

Website Development

Database Design

Project Management

Software Design/Development

Data Implementation Strategies

Systematic Thinking

Technical Solutions/Improvements

Performance Development

Team building

Education

New York Institute of Technology, New York: 2014

Bachelor of Science in Computer Science (GPA – 3.59)

Relevant Coursework: Database management, Computer Programming 1 and 2, Introduction to Software Engineering, Network and Internet security, Network Security and Perimeter Protection and Computer Networks.

Technical Skills: Languages: Java, C, SQL, HTML,CSS Applications: Microsoft Word, Excel and Access

Awards/Honors: Won The Frank S. Rudo Award in May 2008, Dean’s list 2013.

School Experience

Geo-Circuit (Senior Group Project)

Geo-circuit is a convenient app for android productions which could show your real-time speed.

Worked as Web designer.

Used Visual studio in order to create the design of the app.

Used Github for task management purposes and in order to get access control.

Network Security and Cryptography Techniques

Talked about different threats such as cyber crime syndicates, Hacktivists, Corporate Espionage.

Cryptographic techniques such as Cipher, Plaintext, Cipher text, Key, Encipher Decipher.

Cryptographic algorithm which included Substitution, Transformation, DES, Elliptic curve encryption, RSA, Triple-DES, AES, MD5.

Protocols - IPSEC, SSL,SSH, open PGP, Kerberos.

Tenerife Telecom

Kauri Soft is a software company that delivers necessary software to Tenerife Telecom company which deals with Cable TV, Home phone and Cell phone. Kauri Soft used Business process which includes Communication, Planning, Modeling, Construction and Deployment.

Created GNATT chart.

Used Waterfall Model in the beginning and Evolutionary model for future purposes.

Created Information system Diagram.

Created UI's using Microsoft Visual Basic.

Professional Experience

Macy’s Hicksville, New York 2011 - 2015

Support Associate / Seasonal Lead

Chosen for a leadership position with both customer facing and operational duties, utilizing organizational abilities to cut in and introduce new items and maintained store shelf standards and inventory.

Completed all store calls, and assigned and achieved strong effectiveness rating on all assigned work.

Read and carried out shelf Planograms and supply and place point of sale materials to ensure merchandising standards were met.

Demonstrated the ability to stay calm in stressful circumstances, problem solve and to think on my feet to ensure customer satisfaction and loyalty while upholding all company policies.

Recognized for consistent achievement of goals, successfully increasing profits by xx% month over month.

Worked with managers to enhance internal communications with other departments to enhance client supports.

Additional Credentials

Languages

Fluent in English, Hindi, Urdu and Punjabi

Honors & Awards

Won Indian classical religious music competition award in 2003 and in 2004,Won the Best Support Associate Award at Macy’s for March, July and September month of 2012 and for January, April and October month of 2013 and February and June 2015.

Volunteering Experience

Khalsa Aid / SPCA / Churches / Shelters / Teach native language Punjabi in Temple School/Roshni.

Interests

Music(taking classes), healthy eating/learning about nutrition, travel, experiencing new

cultures, crafts, photography, family time, amusement parks and all types of Temple activities

Detailed Professional References Available upon Request

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