Front Desk
Resume:
Jordan Ulrich
Chicago, IL ****7
*******@*****.***
PROFILE
My name is Jordan, and I’m currently studying psychology and sociology with a focus in pre-law at a 4-year school, Shimer College. I’m a tutor, mental health activist, writer, public speaker, figure skater, and musician. I love working with people, and helping others succeed.
EXPERIENCE
Program Manager, Shimer College; Chicago, IL 2016 -- Present
Working for the Department of Student Life, I’m in charge of writing and publishing the student newsletter, organizing and promoting events, and developing and implementing new programs. Most days, I work at the service desk, answering phone calls and questions for students who come in. I also schedule and review hours worked by other students working for our department.
Field Manager, Human Rights Campaign; Chicago, IL April 2016 August 2016
My responsibilities included training new employees, and helping them assimilate; motivating teams of workers to stay focused; developing new training plans; organizing management meetings; and resolving conflicts in the field. In addition to field work, I scheduled interviews and introduced newcomers at the front desk. I only work here seasonally, because they do not offer flexible part-time hours during the semester.
Operations Coordinator, The Rinks at Anaheim Ice; Anaheim, CA 2015 2016
At the ice rink, my job tasks varied greatly depending on the day. Some days I worked program office/front desk/guest services, which involved book-keeping, employee scheduling, answering calls, handling cash, servicing guests, and using Excel to create Learn-to-Skate schedules. Other days, I supervised the floor, which included breaking employees, cash-outs, major and minor retail sales, and creating a smooth shift for everyone working. Lastly, I would work on the ice, tending to birthday parties, public skate lessons, and maintaining the safety of everyone skating. I left The Rinks at Anaheim Ice in California to pursue my education in Chicago.
Nanny and Tutor, Families of Floral Park; Santa Ana, CA 2010 2016
In the neighborhood of Floral Park, I obtained a wonderful reputation for nannying and tutoring with compassion and structure. I tutored grade-school students ages 6-17 in English, and the social sciences. I did overnight stays for many families, which involved handling medications, meal preparation, homework, and entertainment. I worked especially tutoring disabled students with an IEP (Individualized Education Program).
EDUCATION
Shimer College, Chicago, IL (In Progress) BA in Psychology, BA in Sociology
SKILLS
Front desk, guest services, program office, writing, communication, public speaking, sales, organizing, Microsoft, PC, Mac, Excel, retail, supervising, management, education, operations, book-keeping, creativity, secretarial work, planning, activism, informal legal vernacular.
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