Customer Service Microsoft Office

Location:

Chicago, IL

Posted:

August 20, 2016

Contact this candidate

Resume:

Leticia Covarrubias

**** *. ***** ***

Chicago, IL 60639

773-***-****

******@*****.***

Dear Sir or Madam,

I write in response to your ad seeking a qualified applicant. As a highly competent individual, I would bring a professional, friendly, and enthusiastic attitude to this role.

In my most recent position, I maintained an exceedingly functional work space while managing the Parent Mentor Program at Mary Lyon School and working very closely with the school staff. I have a flair for problem solving and work well independently and with little oversight. I respond to requests from colleagues and personnel in a timely manner and am adapt at prioritizing multiple ongoing projects.

Additionally, I am proficient in:

Writing correspondence and developing reports from dictation, hand-written notes, and documents.

Presenting a neat organized, and professional entrance area to clients and patients.

Maintaining security procedures for all visitors and employees.

Managing written, in-person, and e-mail correspondence.

I am a self-starter, great people person and excel at managing visitors in my work place. I am proficient with multi-line phone systems, and fax machines, copiers and business type correspondence. I am also familiar with Microsoft Office software and adapt quickly to new programs. As a part of the team at your organization, I hope to provide you with reliable and efficient services that support your business and goals.

My resume and references are attached. I look forward to, speaking with you soon.

Thank You for your time and consideration,

Regards,

Leticia Covarrubias

LETICIA COVARRUBIAS

2608 N. MEADE AVE

CHICAGO, IL 60639

773-***-****

******@*****.***

PROFESSIONAL EXPERIENCE

NORTHWEST SIDE HOUSING CENTER Chicago, IL

Parent Mentor Coordinator at Mary Lyon Elementary School June 2016 – Present

Main liaison between school and program parents. I was responsible for recruiting, supervising, leading weekly trainings, helping plan weekly workshops and submitting monthly reports. Worked very closely with school principal, assistant principal and school staff. Participated and organized many school activities. Details upon request.

NORTHWEST SIDE HOUSING CENTER Chicago, IL

Parent Mentor at Mary Lyon Elementary School August 2013 – June 2014

Worked closely in small groups and one-on one with primary students during class time, whom needed extra assistance with reading and math skills Monday thru Thursdays. Attended weekly Parent Mentor Program workshop trainings.

HYATT ROSEMONT Rosemont, IL

Human Resources Coordinator September 1998 – May 2003

Screened applicants, gave tours of property to new hires and held orientations in both English and Spanish. Handled all office duties including booking room reservations for employees at other Hyatt properties. Handled benefits documents for the employees and processed payroll for the hotel using ADP System. I translated meetings held for employees as well as for the guests, when needed.

HYATT REGENCY CHICAGO Chicago, IL

Convention Services Administrative Assistant May 1997 – September 1998

Assistant to Convention Services Manager. Organized convention group’s agendas and schedules for meetings during their convention days at the hotel. Various office duties.

HYATT REGENCY CHICAGO/BUSINESS CENTER Chicago, IL

Center Attendant June 1996 – May 1997

Opened and prepared Hyatt’s Business Center for the day. Attended hotel guests with copy/fax/basic computer needs. Handled incoming and outgoing packages, domestic and international using all forms of mail carriers for guests.

BED BATH & BEYOND Duluth, GA

Head Cashier/Customer Service Lead February 1993 – June 1996

Organized and kept front end of store up to par for customers and cashiers. Balanced cashier tills and prepared them for the next day. Took deposits to bank accompanied by manager. Worked customer service counter along with phone orders and handled returns.

EDUCATION

CATHERINE COLLEGE Chicago, IL

Travel & Tourism 1991 – 1993

KELVYN PARK HIGH SCHOOL Chicago, IL

Graduated 1987 – 1991

ADDITIONAL SKILLS

Great administrative skills using general Microsoft Office (Word, Excel) and Google Docs.

Great customer service and phone skills using PBX switchboard.

10 Key Punch Calculator Skills.

Type 35 WPM

Bilingual English-Spanish (Read, Write and Translate).

Apollo and Saber for Travel Booking System

Certified in Mental Health First Aid USA

VOLUNTEER

WORLD VISION - THE STOREHOUSE 1998 - Present

Volunteer once a moth at World Vision The Storehouse Network. Assorting and distributing household items for needy and low income families. Also, held clothes drives in churches for the Chicago Area for woman and children.

World Vision: is a highly respected nonprofit, non-government organization, comprised of six warehouses across the U. S. that receive corporate donations of new, top-quality goods made available to local community partners for distribution of such to over 2.2 million people in low-income communities annually.

LETICIA COVARRUBIAS

2608 N. MEADE AVE

CHICAGO, IL 60639

773-***-****

******@*****.***

REFERENCES:

James Rudyk Jr Executive Director

Northwest Side Housing Center

5233 W. Diversey Ave

773-***-****

******@*****.***

Vanessa Valentin Director of Community and Organizing/Education