Data Entry Customer Service
Resume:
Darlene Cooper
Mesquite, Texas *5149
Objective
To secure a position in a professional environment that has potential for growth, where my experience and skills will be utilized, challenged and a valuable contribution to the growth and profit of the company.
Skills
• Self -motivated, learn and adapt quickly, able to work independently as well as be a team player.
• Excellent communication etiquette & professional mannerism, able to prioritize multiple tasks
• 10-key by touch, data entry(alpha/numeric), accounts payable/receivable,
• ADP, Ceridian, Ultipro, and Oracle payroll processing experience, AS400, Lawson, People Soft,
• Strong PC skills including Microsoft Word, Excel Windows 95,98,2000 and XP
Relevant Experience
Mosaic Sales Solutions (Irving, Texas)
Payroll Administrator (Contract) March 2015-Present
• Process garnishments and benefits for multiple states in Ceridian
• Update multi state payroll taxes using Ceridian
• Process employee verifications
• Process manual checks
• Assist with the processing of payroll in an accurate and timely manner
• Process extraordinary payments such as overtime accurately and timely
• Prepare check requests for off-cycle or replacement checks
• Prepare and review reports to ensure that payroll is accurate and taxes and other deductions (garnishments, third party agencies) are properly withheld
• Assist with the reconciliation process
• Coordinate the time and attendance system for hourly employees
• Process stop pays and reissue lost checks and stale dated checks
• Reset Passwords
• Approve changes for direct deposits and address changes
• Audit the payroll register for fall outs and benefit and garnishment deductions and manual checks
• Keep log of Banking of department manual checks
• Process payroll clearing and monthly unclaimed wages
• Answer inquiries from employees in issue track
• Special projects as assigned.
CompuCom, Inc. (N. Dallas, Texas) November 2014 – January 2015
Payroll Clerk (Contract)
• Process garnishments for multiple states
• Process employee verifications
• Process manual checks
• Assist with the processing of payroll in an accurate and timely manner
• Prepare and review reports to ensure that payroll is accurate and taxes and other deductions (garnishments, third party agencies) are properly withheld
Assist with the reconciliation process
Telvista Inc. (Irving, Texas) March 2014 – May 2014
Payroll Clerk (Contract)
Helped in some aspects of Payroll functions. Including set up new hires, terminations, verified employment of employees. Heavy phone contact, help set up garnishments, heavy filing and making file folders. Preformed other related projects as assigned
Bank of America (Dallas, Texas) June 2013 – November 2013
Proof Operator (Contract)
Duties consisted of accurately encoding routing, account and dollar amounts of personal and business checking accounts for bank customers in a timely manner to meet daily deadlines.
Rexel Holdings USA (Addison, Texas) April 2008 – September 2012
Payroll Coordinator
Processed weekly and biweekly payroll data in an accurately and timely manner. Process new hire paperwork – also, taxation of a variety of states and localities Process terminations, including garnishment and liens into the Payroll.
Maintain employee personal data (W-4, addresses, garnishments, etc.)
Enter payroll hours
Verification and data entry of new hire and status change paperwork for hourly and salary employees, including federal and state withholding tax forms. Scanning/retrieving of payroll documents into imaging system on as needed basis.
GMAC Mortgage Company (Dallas, Texas) June 2007 – April 2008
REO A/P Coordinator
Handled all aspects of Accounts payable functions. Processed reimbursements and invoices for payment within investor guidelines in a timely manner. Verified documentation of work completed. Reviewed system for verification of work ordered and authorized for payment.
GAINSCO INSURANCE (Oak Lawn, Texas) November 2006- March 2007
Accounts Payable Clerk (Contract)
Performed various accounting tasks in support of Billing and Collections. Duties included posting entries, verifying and reconciling input to A/R, processing payments, and /or assisting in preparation of billing. And other financial reports.
PNC BANK (Richardson, Texas) February 2004- October 2006
A/C Encoder
Processed payables and/or receivables, verified all of the daily transaction. Utilized strong analytical skill, paid close attention to detail.
OMNI HOTELS CORPORATE (Irving, Texas) April 2002 - July 2003
Benefits Coordinator
Assisted in the administration of various associate benefit programs including life, medical, accident and disability insurance, supplemental life insurance, flexible spending. Insured compliance to company policies and procedures by assisting field personnel with questions regarding the plans and the plan contracts. Resolved insurance enrollment and claims processing problems. Coordinated month-end hotel billings for medical, dental, disability, life flexible spending accounts. And AD&D.
DYNAMEX, INC (Dallas, Texas) April 1999 - December 2001
Payroll Coordinator
Responsible for processing multi-state payroll for over 1200 employees and Independent contractors for a courier company. Entered new hires, terminations, direct deposits, status changes, filing, running reports, verifying employment, garnishments, export time spreadsheets, created spreadsheets for required tax deposits for federal and state payroll taxes. Ceridian payroll experience. Completed conversion from Ceridian to Oracle payroll customer before leaving the company.
American General Hospitality (Dallas, Texas) November 1993 - October 1999
Payroll Clerk / Benefit Analyst
Handled all aspects of Payroll functions. Prepared payroll for numerous employees of various hotels across the US. Including set up new hires, terminations, verified employment of employees. Assisted employees with benefit enrollments, set up garnishments, spreadsheets for 401k and RSP, also made bank deposits for these accounts. Heavy phone contact.
COMASS BANK (Dallas, Texas) February1993 - September 1993
Data Entry Operator/Customer Service
Set up various types of accounts. Provided updates and changes on accounts. Keyed in wire fees and answered phone inquiries for bank officers.
Genelco Third Party Insurance (Addison, Texas) April 1990 - February 1993
Claims Examiner
Processed medical and dental third party claims for the state.
Physician Business Management (Dallas, Texas) July 1989 - April 1990
Data Entry Operator
Duties included keying addresses and diagnosis information into computer on patients for billing purposes for various physicians. Required heavy medical terminology.
REFERENCES AVAILABLE UPON REQUEST
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