Customer Service Representative

Kenneth I.X. Melson

**** ***** ***** 707-***-**** Vallejo, CA 9459 *.******@*******.***

EDUCATION U.C. BERKELEY 1989 Italian Studies-Humanities OBJECTIVE: To obtain full time employment as a Customer Service Representative with an established company or start-up.

PROFILE

Customer Service Representative / Account Management Representative Highly trained, professional customer service account sales representative with 9 years of account service experience in the telecommunications industry and 3 years in a corporate call center with FasTrak Xerox Corporation/Transportation division. Exceptional interpersonal and customer service skills. Handled 120 calls a day, managed large corporate accounts and consistently resolved account issues effectively.

EXPERIENCE

RemX Staffing S.F., CA. 2015 Total Telesolutions Sales Lead Generator Spoke to business and residential clients about P.G.E’s campaign to equip clients with Solar paneled water heaters and provide them with informational brochures with contact information for licensed contractors in their neighborhood. Contacted approximately 180 clients a day.

Eligibility and Human Services Department Hercules, CA. 2015 Temporary Food Stamp Worker I

Determined the eligibility of Food Stamps and other benefits for needy individuals and families for the Contra Costa County residents.

Xerox, S.F., CA 2011-2014 Customer Care Specialist Handled 80-100 inbound calls a day in a fast paced call center. Collected toll for the Bay Area Toll Authorities and Golden Gate Bridge. Clarified and resolved customer billing concerns. Explained the functional aspects of FasTrak and its operation. Researched causes for toll evasion, analyzed collected data from photos, timed bridge crossings and various databases to provide solutions appropriate to customer's need. AT&T, S.F., CA 2000-2010 Business Service Representative Responded to billing calls from high-end businesses Fortune 500 companies in the local CA area. Resolved complex billing and service issues; functioned as a liaison with the AT&T sales support team. With SBC performed similar duties but on a national level. Achievement: Received an award for responding to the most calls in one ring or less. Consistently met the goals of 97% or above for service order accuracy. References: Available upon request