Customer Service Office

**** ******* **** #***, **********, CA ***** 916-***-**** ******@*****.***

Wendy Burdick

Objective

To work in a growth-oriented company where I can utilize and enhance my professional skills.

Experience

2011-Present

Xerox State Healthcare, LLC

West Sacramento, CA

Financial Cash Control Analyst CA-MMIS Project

Receive and batch returned Warrants from Providers and forward to State Controllers Office for re-deposit. Update and credit the provider file with Warrant amount to insure the providers 1099 is adjusted.

Receive and batch provider live refund checks and forward them to State Cashiers Office for deposit. Once the deposit report comes back from the State Cashiers Office, then credit the provider file to insure the providers 1099 is adjusted. Receive and respond to written correspondence from providers on all questions that they may have pertaining to A/R’s that appear on their Warrants. Mail out duplicate 1099’s at the provider request.

1999-2007

Cal Farm Insurance/Nationwide Insurance/Health Plan Services

Sacramento, CA

Billing Associate III/Lead

NHP Premium Billing Rep

Processor Levels II

Processor Levels I

Data Entry Clerk

General Utility Clerk

Process new business and maintain existing business. Activate new members upon completion of the underwriting process. Phone agents or members when additional information is needed for completion of activation or change to a member’s policy. Process credit card or check by phone payments and post to proper policy. Maintain various spreadsheets and reports providing daily and weekly department totals. Assist in training of new associate hires and provide leadership to all department staff. Assist senior staff with various reports and provide feedback. Train on new systems and new procedures to maintain a high level of customer service.

1998-1999

Omni Healthcare

Sacramento, CA

Clerical Support Specialist

Created and maintained all physician and hospital files and various spreadsheets. Prepared monthly reports; typed correspondence and letters; inventoried and ordered all office supplies; opened, date stamped and delivered all incoming mail and filled in for receptionist as needed. Organized and carried out a two-month project involving over 6,500 W-9’s including designing and maintaining Excel spreadsheet for tracking purposes. Created and maintained an improved filing system which resulted in significant time savings and improved turn around time for Provider Relations and Claims Processing. Provided assistance on a monthly basis in preparing reports to be reviewed by senior staff.

References available upon request

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