Customer Service Representative
Resume:
MAGDALEN AGUILAR
+ ****************@*****.***
Summary of Qualifications:
Strong computer skills: Word, Excel, PowerPoint, Access, Outlook, and Internet savvy with typing speed of 50+ WPM. Reception experience with superior customer service skills; Well organized with good communication skills, demonstrates initiative and a team player with a flexible, “roll up the sleeves” attitude. Manages time efficiently, results oriented and demonstrates enthusiasm no matter how small the job. Thick skinned and performs well under pressure. Has ideal combination of qualities: hard working, determined, punctual, and extremely reliable. Experience:
PITNEY BOWES 1998-2004 CANON BUSINESS SOLUTIONS (Los Angeles): 2004-2016 Site Representative/Receptionist, Anderson McPharlin & Connors LLP
• Responsible for prompt and accurate receiving and processing of all accountable items (FedEx, UPS, certified mail, ect.)
• Organize and monitor staffing for sorting, staging and delivery; coach junior team members as appropriate
• Follow established customer inquiry process and promptly respond to customer needs and requests
• Maintain and promote positive customer relationships; Maintain overall office workflow
• Generate daily and monthly reports; Process vendor billing; Order office supplies; Copy, Fax, & Scanning
• Supervise tasks or special projects; Train new employees on job duties and cross training of current staff
• Covers reception area; Assist Attorneys and legal secretaries as needed PITNEY BOWES (Los Angeles): 1990-1998
Client Services Representative/Receptionist, O'Melveny & Myers LLP
• Responsible for customer satisfaction throughout the business
• Maintained routine upkeep of kitchen, copy area, and supply closet
• Monitored supplies and restock inventory; Billing & Equitrac reports
• Recorded and track customer inquires and fulfillment of requests
• Supervised tasks or special projects; Train new employees on job duties PANDICK TECHNOLOGIES: 1987-1990
Client Services Representative
• Managed multiple customer issues in a fast paced organization and prioritize effectively
• Answered inbound customer calls and make outbound follow up calls
• Assisted with inbound faxes to identify issues and take action on account to facilitate faxed request
• Served as a resource to partners and team in understanding and awareness of clients References:
Gerald Pope, Supervisor, Canon Phone: 310-***-**** Thomas Kearney, Partner, AMC Phone: 213-***-****
David Lewin, Controller, AMC Phone: 213-***-****
Susan Garong, Litigation Assistant, AMC Phone: 213-***-**** Education:
El Rancho High School, Pico Rivera, CA (1981-1985) HS Diploma
Contact this candidate