Human Resources Management

Linda E. Macias

Levittown, NY *****

(C)718-***-**** (H)516-***-****

*****.*.******@*****.***

Summary:

Incredibly hard working professional with over 15 years of experience working in the special needs industry. Extensive experience with New York City Department of Education contractual obligations and New York State Education Department regulations and audit requirements.

Work Experience:

New York Therapy Placement Services, Inc. July 2009 to Present

Director of Operations & Compliance

Operations

Coordinate and monitor the workings of all departments for the NYC branch

Improve the operational systems, processes and policies in support of NYTPS, Inc.’s mission specifically, support better management reporting, information flow and management, business process and organizational planning

Assist in the management of departmental/agency budget

Execute process improvements through design, leadership and training

Proactively analyze workload to create efficiencies and increase accuracy

Run specific departmental/organizational reports through company database - CLAIMS

Manage performance issues that arise within the department, as well as train and develop team members and managers

Maintained agency compliance in accordance with NYSED reimbursable cost manual

Business Development

Direct and coordinate new business opportunities and set up meetings

Responsible for the development and submission of RFP and bids as necessary

Formulate standard/routine proposals in conjunction with managers and employees

Draft the narrative that ties the project components together and package and assist in presenting the proposal to the prospective vendor

Communicate the outcome of the negotiations/proposals focusing on conveying the expectations set forth for each group, i.e. clear details, critical timeframes and expectations directly to the owner

Track and report on the status of all proposal components

Participate in activities needed to support the department managers

Oversee the development of marketing literature

Human Resources

Oversee the recruitment process for candidates to be interviewed for available internal positions

Manage the referral process of well-qualified and skillful applicants to the respective department managers

Complete operational requirements by assigning employee responsibilities, following up on work results, and providing guidance and strategic insight on company decorum, client service, and behavioral expectations

Oversee internal PTO (Paid Time Off) process and tracking for compliance purposes

Maintain up to date knowledge of legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance

Develop and implement personnel policies and procedures

Manage employee conflict resolution matters pertaining to employment issues and workplace concerns

Responsible for the accurate submission of retirement enrollment forms and accurate record keeping of benefits plans

Design performance management strategies, including goal setting, development planning, and formal performance assessments

Miscellaneous

Develop and implement with accounting personnel related tasks to conduct an internal mock audit program

Ad hoc tasks/projects (labor relations and consulting labor attorney, company communication, etc.)

Work with developers to create a more modern website that has a provider content management section

The Rebecca School 2004 to 2006

School Administrator

Operations

Worked with executive management on the creation and implementation of the employee handbook and parent handbook for the school

Coordinated busing for students in a new school; worked with the NYC Department of Transportation and the NYC Department of Pupil Services to obtain the required permits and sidewalk signage needed in order to comply with NYC DOT regs

Ensured compliance with Department of Health regulations for on all matters ranging from fire safety protocols in the school to compliance with medical forms in personnel files

Recruited, interviewed and hired over 60 clinicians, teachers and administrative staff members in order to staff classrooms and facilitate therapeutic treatment plans for students

Collaborated with the directors of Occupational Therapy and Physical Therapy to plan and purchase sensory specific equipment for the sensory gym at the school

Handled the ordering for all supplies in the school including office and classroom furniture, therapeutic equipment, teacher and student supplies, phones, computers, etc.

Managed a strict budget ensuring the school wasn't overspending in any area related to supplies

Maintained communication with the Human Resources department on all employee relations issues; coordinated meetings as necessary

Facilitated payroll exceptions through Human Resources on a bi-weekly basis; managed vacation inquiries and schedules, time off without pay requests, leaves of absences, workers comp requests, FMLA inquiries etc.

Developed and coordinated a professional development program that was available to staff members and parents

Coordinated the certification and training for the "floor time" program

The Spectrum Center 2000 to 2004

Business Manager

Managed the operations of the NYC business including clinical staffing, student enrollment, safe and up to date therapeutic sensory equipment and professional development training for both clinicians and parents

Sourced, interviewed and hired staff for clinical practice including administrative personnel, occupational therapists, physical therapists, speech therapists and clinical fellows

Facilitated training for all clinicians which was conducted in Bethesda Maryland; also facilitated on site training with certified instructors

Organized the yearly training sessions which afforded clinicians the opportunity to become certified instructors of the Tomatis program

Oversaw the finances for the NYC business managing the payments from parents and administering overhead payment for the facility and payroll for the employees

Assisted with the development of several marketing campaigns for various programs

Partnered with different parent advocacy groups to provide support for parents affiliated with the center

Educational Experience:

Touro University August 2015 to present

Bachelors of Arts in Psychology Graduation June 2017

Hunter College 2002 to 2004

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