Customer Service Manager

*** ***** **** *****, **** Orange, FL Sean ***** * P. Mobile: Rooney 678-***-**** * *************@*****.*** Transportation and Fleet Logistics Management

Summary of Qualifications

A Transportation and Fleet Logistics Management Professional with extensive experience in foodservice, wholesale, and retail distribution. Expertise in routing, FMCSA rules and regulations, fleet maintenance, safety, and on-board computer technology. Demonstrated ability to establish rapport with diverse groups of drivers and personnel while directing both small and large fleets from 30 to 125 drivers. Strengths include consistent communication, exemplary customer service, problem resolution, attention to detail, building a team environment, and motivating associates to higher levels of success. National Freight (NFI), Atlanta, GA / Daytona Beach, FL 2009 - 2016 Senior Project Manager

Serviced all of the Trader Joe’s store locations in the southeastern USA with a fleet of 90+ tractors and 150 refrigerated trailers. Directed an office staff of 15 and 120 CDL Class A CDL drivers. Maintained an On Time Performance metric of over 99% for 7 years of service and an Accident Frequency Rating of under 2 DOT reportable incidents per million miles.

Managed a dedicated customer in two locations generating in excess of $20 million per year in revenue

Directed 3 start ups in 2 locations

Grew backhaul program from the ground up to increase revenue by $40,000 per week

Devised and implemented route packages for drivers that were balanced in salary, quality of life, Hours of Service and provided complete coverage of all store delivery routes

Responsible for operational reporting and financials including P&L and budgeting

Reconcile vendor invoices to ensure proper billing and timely payment

Evaluate routing for efficiency and mileage savings on an ongoing basis, to assigning specific fueling locations with the best pricing

Rite Aid Atlanta Distribution Center, Newnan, GA 2008 - 2009 Transportation & Shipping Manager

Serviced 254 Rite Aid locations in 5 states, while directing a fleet of 110 trailers, 26 semi-tractors, 2 straight trucks and seasonal equipment leasing. Managed 30 drivers, 2 dispatchers, 12 warehousemen, and 1 clerical position to one of the highest safety ratings in the network while providing on time performance of over 98% to our stores, and increasing Shipping production by over 15%.

Maintain DOT qualification files to ensure 100% compliance with FMCSA regulations

Monitor drivers daily to ensure FMCSA compliance with HOS regulations

Handle DOT random drug screening, and timely submission

Investigate and complete accident reports as needed

Counsel associates as needed for disciplinary action and improvement coaching

Reconcile vendor invoices to ensure proper billing and timely payment

Monitor service providers and maintenance daily for timely repairs, scheduling, and pricing

Evaluate routing for efficiency and mileage savings on an ongoing basis

Daily / Weekly / Monthly monitoring of fleet MPG, idle time, and on time performance

Arrange appointments and pickups for inbound freight as needed

Monitor daily hours through Kronos to ensure accuracy and eliminate overtime

Conceived and implemented monthly safety newsletter for all Rite Aid drivers at 15 distribution centers BearGator Transportation 2006 - 2008

Self-employed Owner/Operator

Operated a single Power Only semi-tractor for Regional LTL and Full Truckload outbound and inbound freight. Hauled freight for PetSmart, Wal-Mart and The SYGMA Network while being 100% On Time with Zero Accidents. Increased Fuel Economy by17% by utilizing several methods to improve efficiency. Maintained FMCSA, DOT, DPS, and IRS files to ensure 100% compliancy with all federal and state regulations.

Sean P. Rooney

The SYGMA Network, Inc. (Division of SYSCO Corporation) 1999 - 2006 Lead Transportation Supervisor, Newnan, GA 2005 - 2006 Performed a key role in the start up of a new 200,000 sq. ft. Distribution Center by planning, coordinating, and supervising all aspects of the Transportation Department operations. Trained 125 newly hired drivers and 5 supervisors on the SYGMA Preferred Work Methods. Established procedures and designed documentation for the purpose of observation and evaluation of work performed. Selected to provide a training program at both the Lancaster, CA and Kansas City, MO distribution centers. Coached and motivated the driving team to reach goals of 99.8% On Time Performance and 99.95% Order Accuracy within the first 90 days of operations, placing SYGMA Georgia in the top 3 of the network in both categories. Transportation Supervisor, Orlando, FL 2003 – 2005 Appointed to implement, coordinate, and maintain the conversion to the Cadec On Board Computer from the Tripmaster system, while providing training and support for the drivers. Consistently coached drivers to maintain position as 1st or 2nd in the network for On Time Performance and Order Accuracy. Revamped the driver schedule and relief board for both efficiency and driver quality of life. Monitored fleet maintenance with 3rd party service provider to ensure 100% compliance for preventative maintenance scheduling.

Transportation Supervisor Responsibilities:

Serviced 1000+ customers in the fast food chain industry in FL, GA, and AL

Monitored loads for food safety in temperature controlled trailers and ensured proper delivery standards

Managed a pool of 125 CDL Class A drivers, 3 yard drivers, and 3 clerical positions at two locations

Handled DOT compliance and driver logs, including weekly submissions to corporate Distribution Services

Helped to consistently keep on time performance and order accuracy in the top 3 of the company at two locations

Appointed as leader of implementation of on board computer system (Cadec) within the fleet

Investigation and completion of accident reports as needed

Monitoring and scheduling of DOT random drug screening as necessary

Equipment utilization and maintenance scheduling for fleet of 100+ tractors and trailers, as well as maintaining equipment document filing

Hiring and training of drivers, including the monitoring of performance on a daily, weekly, and quarterly basis

Training of supervisors in daily duties, and FMCSA / DOT responsibilities at 3 distribution centers

Monitoring of daily trip and fuel reports for accuracy

Daily intradepartmental liaison to ensure efficiency and share important information as needed

Responsible for efficiency in routing to decrease costs and ensure timely pickups and deliveries

Coordinated driver scheduling to ensure all routes were covered, relief drivers were available when needed, and that scheduled drivers would be within the DOT Hours of Service

Coaching of employees on safety topics

MILITARY

UNITED STATES MARINE CORPS 1990 - 1994

Rank: Corporal / E-4, Honorable Discharge

Motor Transport: Diesel Mechanic

EDUCATION

Marine Corps Service Support Schools, Diesel Mechanics Course Camp Lejuene, NC LICENSURE, TRAINING, and JOB SKILLS

Completed SYSCO courses/seminars in ethics, customer service, food safety, finance, hazardous waste, transportation, traffic, safety, driver improvement, employee involvement, drug & alcohol reasonable suspicion, and leadership.

Working knowledge and proficiency in Microsoft Office (Outlook, Excel, Power Point, and Publisher), WMS, Cadec, Xata, TMW, AS/400, Kronos, and Qualcomm.

Attended Dale Carnegie & Dan Baker seminars in leadership, sales, customer service, communication, and human relations.

Six Sigma training

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