Customer Service Data Entry
Resume:
Shanna Faulkner
Lafayette, Indiana 47909
********@**********.***
SUMMARY
A personable and detail-oriented professional with expertise in chemical manufacturing operations. Possesses proven capabilities in administrative functions, equipment assembly and maintenance, distributed control system monitoring, refluxes, distillations, separations, inventory management, filing, meeting preparation, and expense reporting. Leverages excellent interpersonal skills to build and maintain strong relationships with coworkers. Applies a broad base of diverse experience combined with an energetic, productive, and creative demeanor to improve the efficiency of operations in any work environment.
I possess strong oral and written communication skills, including telephone etiquette, proofreading and editing skills. I have strong organizational and time management skills with emphasis on accuracy and attention to detail as well as the capability of taking initiative, assuming responsibility and handling confidential information with discretion. I’m a motivated individual with the ability to efficiently multi task, work under pressure, handle interruptions, meet deadlines quickly and work in a changing environment, learning new processes, procedures, equipment, etc. quickly
EXPERIENCE
Indiana University Health 04/20/2015 to present
IU Hospital
Lafayette, IN 47905
Supervisor: Lisa Strausser
Environmental Services – Housekeeper
Receive cleaning assignments and instruction from the housekeeping supervisor, load carts, and transports to work area. Responsible for cleaning assigned areas daily by damp wiping furnishings, fixture, glass, walls, doors, with germicidal cleaning solutions. Scour and polish sinks, toilets, mirrors following Universal Precautions. Remove and dispose of refuse daily by emptying wastebaskets. Restock supplies such as soap, tissues, towels, and other disposables. Spot cleans carpets and furniture with appropriate solutions, notify supervisor of stains on carpets and furniture. Clean floor (dry and wet mopping, etc.) following established procedures and methods. Vacuum carpets and edges clean of dirt and dust litter. Clean and perform routine maintenance on vacuums (brushes, bags, cleaning cord, base of vacuum.) Transport trash and linen from utility rooms and other collections points to designated areas. Clean up biohazard spills observed or as requested. Report needles and blood spills to supervisor. Maintain supplies and keep it in an orderly manner and restock as needed. Participate in monitoring and keeping a safe, reliable functional environment for all occupants as supported by the following behaviors: open communication, consistent with work habits and compliance with identified department’s safety measures. Maintain at all times the confidentiality of any patient or employee.
Trustworthy Appliance Service and Sales 04/01/2014 to April 20, 2015
3128 Old SR 25 North
Lafayette, IN 47905
General Manager: Jim Wood
Customer Service, Sales and Data Entry
Dispatch on multi line phone system, schedule service calls for technicians, data entry in QuickBooks such as creating new customers, creating invoices, receiving payments and making bank deposits, greet customers who come into the showroom and assist them with any inquires they may have on appliances.
EVONIK DEGUSSA, 1650 Lilly Road Lafayette, Indiana 47909
Senior Chemical Operator, 07/1990 to 06/1995 and 03/2011 to 12/2012
Supervisor: Paul Zink
Produced intermediates in both 500- and 2,000-gallon capacity equipment. Utilized knowledge of all facets of manufacturing. Operated stills, receivers, condensers, filter dryers, centrifuges, and vacuum systems. Used distributed control system monitoring. Engaged in equipment set-up, clean down, and equipment dismantle. Exercised knowledge of refluxes, distillations, and separations.
Utilities Water Laboratory Technician, 12/2009 to 03/2011
Supervisor: Bill Howey 765-***-****
Sampled water for chlorine residual, monitored cold lime softening for hardness and alkalinity, monitored boiler feed water for oxygen levels and sulfide levels, which out of range could have contributed to steel deterioration and premature tube failure
Administrative Assistant, Purchasing-Inventory, and Library Assistant, 06/1995 to 12/2009
Various supervision, none who are currently still employed there.
Performed duties in both maintenance department, as well as quality control. Engaged in inventory management, calendaring, personnel files, agenda preparation, and distribution of meeting minutes. Maintained numerous credit cards, reconciling with statements on a monthly basis. Managed departmental organization flow charts and filed departmental documentation within library. Prepared data log books for use in quality control laboratory and filed when appropriate. Distributed mail. Arranged training and for personnel and submitted travel expense reports.
COMPUTER SKILLS
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, SAP and QuickBooks
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