Customer Service Manager

Professional Overview:

Over ** years of experience in the field of purchasing in medical and other supplies for acute hospitals and nursing homes.

Energetic and innovative manager proficient in the areas of cost analysis, compliance, budgeting, public relations, purchasing, training, inventory control, vender contract negotiations, marketing and management of projects. I am highly motivated, enthusiastic and adaptable and work with minimum supervision.

Excellent communication skills in order to interface with customers, negotiate sales contracts and marketing. Recognized strength in managing customers, partner and strategic relationships as well as managing cross-functional teams.

Systems Expertise: Smart Program and other PC based applications (Microsoft Office Suite including Outlook, Word and Excel) Business Objects and Kronos

Professional Experience:

Universal Health Services, Richmond VA

Purchasing Specialist

June 2013 – February 2016

Daily processing of purchases orders by the assigned vendors and hospitals

Follow up with vendors to make sure all orders are being delivered in a timely manor

Follow up with in coming emails and communications with assigned hospitals

Maintain and process accounts payables with any invoices issues

Process all surgery “Bill Only”

Assist in training of new hires

HCA HEALTHCARE, Richmond VA

Purchasing Manager

March 2009 TO September 2011

Direct and monitor the timely management of Special Purchase Orders, ensure that all orders are processed and reported back to Customer Service as required to close logs

Ensure assigned staff maintains on time processing of orders as well as manage the reassignment of orders based on available staffing

Review and track OREC of assigned staff on a weekly basis

Assist Purchasing Director manage the relationships with Accounts Payable and vendors to reduce/minimize discrepancies

Maintain a high degree of communication between Purchasing Assistants and Purchasing Director

Supervising a staff of 36 with daily purchasing needs.

Payroll, requisitioning purchases for 162 hospitals across the country

Running Non Req. reports, Orec, and assisting my staff with problem solving, and daily routine of purchasing. Working with vendors with contracts and contract issues

Conduct monthly purchasing meetings

Manage activities of all assigned Purchasing Assistants, including staffing, PTO & payroll

Assist in hiring, training, development of staff, and performance evaluations to maintain assigned alpha or other purchasing activities

Monitor and enforce corporate purchasing policies and procedures to include maintenance of signature levels for all facilities within the alpha processing

Ensure the OREC system remains current for all assigned vendors

Ensure that all facets of assigned alpha are utilizing electronic processing to full potential including, EDI and electronic faxing

Assist the Purchasing Manager in utilizing KPI and other analytical reports to balance, reconcile, and identify trends

GPM INVESTMENTS FASMART

STORE MANAGER

June 2008 - 2009

Responsible for the daily operation of high volume convenience store

Scheduling, daily paperwork, P&L, inventory, marketing, customer service, purchasing

Hiring and training of employees

Maintain and work with venders

Managed Health Care Associates, Inc., Richmond, Virginia

Regional Account Manager

February 2004 – December 2007

Startup and maintaining a new division for the company

Responsible for over 700 accounts in the nursing home industry

Signing of new members, assisting in negotiating vender contracts, penetrating and maintaining compliance in the accounts, site visits

Responsible for all tradeshows

Worked closely with 2 state associations providing budgets and guidance in Purchasing, Cost Comparisons, Vender and Customer Relations as well as Marketing

Tidewater Group Purchasing, Towson, Maryland

Nation's largest Group Health Care Purchasing Company, a part of the Genesis Corp.

Regional Director

June 1994 – January 2004

Responsible for the state of Virginia for growth and compliance of 4 other states

Increased sales over 100% and was top producer for five (5) years

Negotiation with over 100 venders in food and medical supplies

Maintain and reduce margins for volume buying cost analysis, marketing ideas, and budgeting

Personally managing over 258 accounts with over 12 million in sales

References Available Upon Request

Willing to Relocate

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