Customer Service Manager

Objective

Obtain a senior position in Distribution Management. Opportunity to use experience and knowledge to develop key personnel to support long range growth and sustainability through key implementations and continued improvement.

Experience

OCT 2015 - Present O’Neill Logistics, Santa Fe Springs, CA

VP Distribution Services / Whs. Operations

Responsible for warehouse operations of a 300K square feet facility. Manage operational budgets in a public warehouse environment. Responsible for the roll out of KPI’s and productivity standards to support service commitments. Responsible for racking set-up and implementation of 120K S.F. Responsible for coordinating the efforts between trucking and Whs. Operations. Responsible for coordinating the efforts between Customer Service and Operations to meet service and compliance requirements for major Retail and Catalog accounts, as well as, supporting direct to consumer distribution. Assumed responsibility of whs. operations to fortify an initial WMS implementation and updating the way the whs. was laid out and placarded. Updated Locator travel sequence, directed put-away logic, and customer product group consolidation logic to maximize whs. efficiency.

DEC 2014 - AUG 2015 Manhattan Beachwear, Inc., Buena Park, CA

Senior Director of Operations

Responsible for whs. operations of a 200K S.F. facility. Responsible for managing pick-pack operation of 21 active apparel divisions. Assumed responsibility of Whs. Operations after a failed WMS and mechanized GOH pick module implementation. Responsible for converting whs. operations from a manual pick environment to a fully RF and mechanized environment to fulfill pick pack order of up to 75,000 units per day breaking shipping records along the way and achieving a $15Mil profit for the year.

AUG 2014 - DEC. 2014 Port Logistics Group, Inc. City of Industry, CA

GM / Whs. Operations

Responsible for warehouse operations of a 700K square feet facility. Managed a recovery from a failed new customer implementation. Resolved inventory gridlock and locator pick slot set up to achieve 1.5 million units of apparel, per week, in a pick pack, GOH, and prepack environment using PKMS. Responsible for coordinating the efforts between Customer Service and Operations to meet service and compliance requirements for major Retail and Catalog accounts, as well as, supporting direct to consumer distribution.

SEP 2005 – MAY 2014 Pacer Distribution Services, Inc., Carson, CA

VP Distribution Services / Whs. Operations

Responsible for warehouse operations of three buildings totaling 900K square feet. (two CA, one WA). Managed up to 6 buildings total 1.4Mil. S.F. Managed operational budgets, which included a temporary labor expense of $4.5 million dollars, in a public warehouse environment, controlling labor to fulfill revenue projections, and development and roll out of KPI’s and productivity standards to support service commitments. Achieved the procurement and implementation of a WMS system to support facilities with different customer base and expand services to include real time visibility through RF, web base support, ASN support, SAP integration, and EDI compliance. Responsible for coordinating the efforts between Customer Service and Operations to meet service and compliance requirements for major Retail and Catalog accounts, as well as, supporting direct to consumer distribution. Completed full documentation and roll out of formal procedures to support Sarbanes Compliance audits. Responsible for multiple facility openings and closing in time and on budget. Responsible for contract management and cost effective performance of labor and supplies for Whs. Operations. Responsible for coordinating EDI system integrations, service performance, and execution of orders on the active customer base which averaged six per building. Responsible for evaluating, developing, and rolling out business solutions which included cross dock modules, fully racked whs. implementations, delayed allocation models, and wave processing to include direct to consumer processing.

SEP 2001- AUG 2005 Syratech, Inc., Mira Loma, CA

General Operations Manager

Responsible for all warehouse operations in an 800,000 S.F facility. Responsible for developing operational budgets and managing labor to meet cost per unit projections. Responsible for managing the execution of floor operations to ensure that five divisions of houseware goods, totaling $120M in sales, were processed in accordance to customer routing and packing requirements. Responsible for coordinating the efforts between Customer Service and Operations to meet service and compliance requirements for major Retail and Catalog accounts, as well as, supporting small retail accounts. Responsible for managing heavy Pick-Pack operations to support direct to consumer distribution. Responsible for managing a reduction of yearly cost in vendor compliance violations from $1.2 Million per year down to $30,000 on $110 Million of sales per year through operations disciplines both on the floor and traffic office. In labor relations, successfully worked through a union decertification.

MAR 2000 – SEP 2001 Toy’s R Us, Rialto, CA

Operations Manager

Responsible for processing in a 1.1M S.F. facility. Responsible for managing labor productivity to meet cost per unit projections in accordance to engineered standards. Responsible for managing the execution of floor operations to support 103 regional stores. Responsible for best slotting and replenishment practice of 15,000 pick stock locations in a mechanized pick module environment. Served as Operations representative in project to determine and script network’s best practice procedures for processing Toy’s R Us product. Responsible for the successful roll out and training of satellite facilities to ensure standardized execution.

JUN 1994 – MAR 2000 JC Penney, Inc., Buena Park, CA

Operations Manager

Served as Senior Operations Manager to support a 1.2M S.F. facility. Responsible for preparing and managing production budgets to perform forecasted volume in a conveyable environment. Responsible for managing staff levels and shipping controls to process 26 million cartons, $2.4B of merchandise at wholesale value, per year. Responsible for coordinating the efforts between Customer Service and Distribution Floor operations to meet service commitments for 1,003 stores serviced. Responsible for managing the monitoring and flow controls to process 16,000 ocean containers per year, to include coordination between customs, brokers, and drayage agents. Responsible for managing receiving and put-away activity of up to 50,000 cartons per day, among three facilities located within a five-mile radius. Responsible for all product movement between main facility and 3 peripheral facilities totaling 600K S.F. of outside storage.

JUN 1987 – MAY 1994 Styl-Land, Inc., Los Alamitos, CA

Operations Manager

Managed receipt, inventory, and distribution of three million units of sports apparel, per year. Scripted work procedures for various departments, implementing work controls to improve efficiency. Negotiated freight rates with truck lines and airfreight forwarders. Coordinated the tracking of production from various sources in the orient, to ensure timely customs clearance and delivery for distribution. Monitored quality control levels resolving problem receipts and negotiated resolution with factories. Implemented labor controls for departments based on productivity to ensure cost effective performance.

JUN 1980 – MAY 1987 Digital Acoustics, Inc., Santa Ana, CA

Inventory Control Supervisor

Supervised production of computer attached processors for Apple Computers. Involved in the relocation of the company from California to New Mexico.

Education

1981–1986 California State University Fullerton, CA

B.A., Business Administration – Concentration in Operations Management.

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