Customer Service Assistant

Zakiyah Pointer

** **** ******, ********, ** ****3

acv955@r.postjobfree.com

Ph: 973-***-****

Professional Summary

Responsible educator proficient in training development and teaching. Passionate and motivated, witha drive for excellence. 4 years in operation training and 8 years in head teacher positions.

Skills

Education and Training ClericalTime Management Production and ProcessingJudgment and Decision Making Learning Strategies

Experience

Net-A-Porter Mahwah, Nj

Operations Trainer Assistant Dec 2012 May 2016

Determine staffing requirements, and interview, hire and train new employees or oversee thosepersonal processes.Conduct orientation sessions and arrange on-the-job training for new hires.Develop and organize training manuals, multimedia visual aids, and other educational materials.

Wholelife Christian Academy Paterson, NJ

Head Teacher Sep 2008 Oct 2011

Designed lesson plans focused on age and level-appropriate material.Earned positive verbal/written feedback from parents regarding classroom instruction andstudent learning success.Observe and evaluate children's performance, behavior, social development, and physicalhealth.Prepare materials and classrooms for class activities.

Sears & Roebuck Maywood, Nj

Customer Service May 2009 May 2011

Confer with customers by telephone or in person to provide information about products orservices, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Obtain and examine all relevant information to assess validity of complaints and to determinepossible causes, such as extreme weather conditions that could increase utility bills.

First Step Daycare Paterson, NJ

Teacher Assistant Jul 2005 Sep 2008

Maintained daily records of children's individual activities, behaviors, meals and naps.Used variety of teaching techniques to encourage student critical thinking and discussion.Earned positive verbal/written feedback from parents regarding classroom instruction andstudent learning success.

Education

William Paterson University Wayne, NJAssociate of Science: Education May 2007

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