Customer Service Management
Resume:
Richard Wint
TRANSPORTATION OFFICER - U.S. CORRECTIONS
Winter Park, FL
*********@*****.*** - 407-***-****
As a skilled and integrity oriented individual with a background in warehouse management. I am seeking a challenging position in a well reputed organization; that allows me the chance to utilize all skills and knowledge of that position to assist in the growth of the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
TRANSPORTATION OFFICER
U.S. CORRECTIONS - Apopka, FL - December 2014 to Present Maintains safe and secure environment for prisoners by monitoring premises and Patrolling interior and exterior areas of assigned locations.
● Maintaining access control through an admittance process
● Monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
● Reporting suspicious activities and persons and obtain help by sounding alarms.
● Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers from and to mission points.
● Write and completes detailed narrative reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signature, and maintaining daily activity reports
(DARs)
● Maintains environment by monitoring and setting building, equipment controls, and prisoner/fugitive safety.
● Maintains organization's stability and reputation by complying with legal requirements.
● Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
● Screen visitors and client employees in an efficient manner in order to expedite or bar their admittance to the site or facility
● Check for unsafe conditions, hazards, unlocked doors, and security violations Knowledgeable of DOT policies and procedures
WAREHOUSE OPERATIONS/LOGISTICS ASST. MANAGER
BASS PRO SHOPS - August 2010 to December 2014
Supervision of outbound/inbound material shipments and transfers; to and from vendors.
● Oversee all auditing and inventory of internet purchases orders logistics; completions, order abandonment and cancellations.
● Organization and maintenance of both onsite/offsite warehouse merchandise, company property/equipment
● Administer strategies in the minimization of damaged or defective inventory and improving safety awareness.
● Hands on with all materials and warehouse management computer records using MS Office.
● Forklift Certification (forklift/scissor lift)
● Responsible for Scheduling, planning, purchasing and negotiating cost and delivery of components finished goods and establishing requirements for suppliers and maintaining inventory at planned levels.
● Coordinate and provide training to ensure employees safety and effectively perform job responsibilities.
● Directly supervising a staff of 6 or more warehouse associates interacting with local customer service personnel, and direct supply vendors and their employees on an ongoing basis.
● Assist in managerial function, maintaining the flow of warehouse operations, scheduling, Change management and logistic functions.
PROJECT COORDINATOR / SUPPORT ANALYST (CONTRACTOR) BASS PRO SHOPS - March 2011 to October 2013
Responsible for creating and/or updating documentation for software and procedures.
● Responsible for support user forums, contributing to the knowledge base, and as primary support liaison.
● Investigated, manage, track, and close client support issues, specifically related to the database and functions of applications.
● Resolve client's application or problems in areas of data base, system configuration/setup, product functionality, and business enhancements.
● Keep customer informed of how and when problems were resolved, followed up on testing and all troubleshooting.
● Prioritize balance and multitasking competing issues with deference to urgency.
● Demonstrated problem solving, analytical skills, in continuous improvement process with SAS Reporting tool, troubleshooting (manually)and root cause analysis
● Proficient in Web-based applications, InfoPath, SharePoint, while exemplifying strong data management skills.
SERVICE SUPPORT ANALYST
LEGACY TOYOTA OF TALLAHASSEE - January 2007 to April 2008 Assist with installations and preparation of vehicles for customer pick-up
● Responsible for Lead supplier selection and recommendation of activities including qualitative and quantitative analysis materials used to refurnish preserved cars and engine compartments.
● Responsible for all safety quality measurement and standards are being met.
● Managed new cars and stock inventory control.
● Act as a point of contact and provide reliable support to associates QUALITY SUPPORT DATA ANALYST
- June 2006 to August 2006
Receiving high multi-level calls at one time.
● Conducted investigations to analyze the scope of complaints and inquiries to develop reports.
● Interviewed respondents to determine negotiating resolutions.
● Perform data analysis on product estimates and sales.
● Assisted customers with appointment setting for product estimates and sales
● Monitor daily transmissions of inbound data and customer service satisfactions
● Administered required data transactions received and recorded. Associations and Certifications
● AMERICAN CRIMINAL JUSTICE ASSOCIATION, LAMBDA ALPHA EPSILON
● THE JUNGLE MIXED MARTIAL ARTS, MEMBER/FIGHTER
● HAZMAT TRAINING CERTIFICATE
● FORKLIFT CERTIFIED
● MUSICIAN/COLLEGIATE MINISTRY, ROCKHILL MISSIONARY BAPTISE CHURCH EDUCATION
A.S. in B.S. CRIMINOLOGY/ COMPUTER SCIENCE
VALENCIA COLLEGE
2010 to 2013
B.S. in COMPUTER CRIMINOLOGY
FLORIDA STATE UNIVERSITY
2008 to 2010
A.A. in CRIMINOLOGY
TALLAHASSEE COMMUNITY COLLEGE
2006 to 2008
ADDITIONAL INFORMATION
Skills and Training
Shipping, Project Management, Receiving, Management Analyst, Planning, Training, Coordinator, Inventory Management, Lean Manufacturing, SharePoint, MS Office, CITRIX, C++, Blackboard, Document Imaging, and Filezilla.
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