Here Is my resume, thank you.

References: Joe Herrera 913-***-**** Supervisor US Bank

Nick Pauley supervisor US Bank 816-***-****

Tyler Melton supervisor Jimmy Johns 785-***-****

William Patrick

7819 E. 47th, Kansas City, Missouri, 64129

816-***-**** acv910@r.postjobfree.com

WORK EXPERIENCE

CitiBank, Kansas City, Mo

Document Control Officer, Recovery Collections July 2015 ? Present

? Create and file Proof of Claims to Bankruptcy Courts

? Provide documents for lawsuits

? Create Demand for Payments for Post Charge-off Accounts

United States Appraisals Overland Park, KS

Reviewer/Quality Control Representative November 2014 ? May 2015

? Review commercial and residential mortgage appraisals to ensure FHA compliance

? Final review and submission of appraisals to lenders and borrowers

? Provide general customer service to both borrowers and lenders

? High volume of appraisals reviewed and submitted daily

US BANK Overland Park, KS

Collector II/Team Lead May 2012 ? October 2014

? Provide general customer service

? Assist supervisors with two teams of 9-12 agents in reviewing quality assurance evaluations

? Responsible for coaching and general training for new staff

? Quickly and effectively identify purpose for credit delinquency

? Work with customer to identify best solution in resolving delinquent accounts

? Ensure strict banking compliance and FDCPA regulations were adhered to

? Identify and track possible fraud or bust-out accounts

? Collected on pre-charge off accounts 0-120 days past due

? Collected on credit cards and lines of credit accounts

UNITED HEALTH GROUP/OPTUMRX Overland Park, KS

Pharmacy Helpdesk Representative November 2011 - May 2012

? Provide general customer service to insured members

? Provide member benefit explanation

? Assist pharmacy representatives in processing prescription insurance claims

? Ensure strict adherence to HIPPA and federal compliance regulations

ADT SECURITY SERVICES Kansas City, MO

Emergency Dispatcher/ Technical Support Analyst March 2010 - November 2011

? Provide general customer service to clients

? Ensure strict compliance and local Alarm Permit Regulations

? Assist supervisors in review and approval of quality Assurance evaluations

? Responsible for coaching and training new staff members

? Train peers on providing technical assistance

? Responsible for billing credits

? Customer retention planning

NCO FINANCIAL Lenexa, KS

Collections Representative March 2009 - March 2010

? Provide general customer service

? Collected on delinquent cell phone accounts

? Quickly identified best solution to assist customer with resolving delinquent accounts

? Provided light technical support

? Ensure compliance with standards and regulations

? Responsible for billing credits

? Ensure customer retention

CONVERGYS Olathe, KS

Collections Representative March 2008 - March 2009

? Provide general customer service

? Ensure compliance and FDCPA regulations were adhered to

? Identified solutions to bring delinquent accounts current

? Collected on delinquent auto loan payments

BACKYARD BURGER Overland Park, KS

Shift Supervisor March 2007 - December 2007

? Supervisor of a team of 4-6 crew members

? Responsible for ordering and inventory of stock

? Responsible for cash handling and bank deposits

? Performed opening and closing restaurant operations

MCDONALDS Olathe, KS

Shift Supervisor June 2005 - August 2006

? Provide general customer service

? Responsible for cash handling and bank deposits

? Supervisor of a team of 3-6 crew members

? Responsible for ordering and inventory of stock

? Accountable for cash handling and bank deposits

EDUCATION

Olathe South High School Olathe, KS

Graduation, May 2007, 3.4 GPA

Johnson County Community College Overland Park, KS

Associates in Business Administration Candidate, Dec 2016

ADDITIONAL SKILLS

Over eight years in customer service. Proficient in Microsoft Office, Intuit software, Citrix based systems, AS400, and Aviya phone systems. Excellent interpersonal and communication skills. Thorough knowledge of collections and banking regulations, as well as, supervisory skills.

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