Customer Service Human Resources

Emma Fuentes

**** * ******* *******, ** ***** 312-***-**** ************@*****.***

HUMAN RESOURCES SPECIALIST

Extensive background in HR generalist affairs, including employee recruitment and retention, staff development, English/Spanish translation, HR records management, HR policies training and enforcement.

Demonstrated success in negotiating win-win compromises, grievance investigation and remediation, union negotiations, conflict resolution, job description writing and management reports.

PROFESSIONAL EXPERIENCE

Apr 01 to Tyson Foods Inc – Human Resources Specialist

present Perform day to day Human Resource responsibilities that included the following responsibilities:

Perform end to end hiring process in accordance to Tyson practices

Conduct new hire orientation

Manage job reduction actions – reassign staff and eliminate positions

Perform annual trainings for hourly team members using Alchemy Systems

Review union grievances from team members and find resolutions

Negotiate with union - holidays, salary pay scales, etc.

Generate large variety of ad-hoc SAP reports (eg. seniority, leave of absence, ethnicity etc.)

Create internal job postings including transfers

Create disciplinary actions in personnel file

Perform customer service for daily HR support requests from team members

Act as English-Spanish translator for all union, management and team member communications ( meetings, announcements, memos)

Manage overtime process for hourly team members

Represent Tyson at job fairs, funerals and other events

Organize team member events – retirements, holidays

Nov 96 to Culinary Foods – Various Positions

Apr-01 Quality Assurance Technician -

Performed QA processes including:

Performed Quality Control in manufacturing process

Enforced Culinary Food's Good Manufacturing Processes

Inspected departmental sanitary conditions

Reviewed product quality and recipe adherence

Lab Technician - Conducted product hygiene control.

Languages Fluent in Spanish, English

Education HS graduate

Skill Set SAP e-recruiting, Alchemy Systems, Word, Excel, Outlook

Other Skills Excellent presentation and public speaking skills. Demonstrated training abilities. Outstanding interpersonal people skills. Exceptional event organizer.

Volunteer Distribute toys for Back of the Yards Association

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