Customer Service Front Desk
Resume:
Dulce Gomez
Hard working, multi-tasking individual with outstanding communication skills,
customer satisfaction awareness, and ability to adapt to multiple environments.
Fort Lauderdale, FL 33311
*************@*****.***
EXPERIENCE
Community Action Partnership of Kern County
(AppleOne), Bakersfield, CA A ccounting Clerk
Jun 2016 - Aug 2016
Gathering all checks to be paid to vendors, ensuring that they get signatures followed by the protocol, and mailing them out once ready
Stamping every check packet that gets sent out or picked up to verify they've been distributed out then proceeding to file them
Filing all statements, contracts, journal entries, API's, and any other paperwork in its proper destination
Receiving all incoming mail daily, and stamping them to verify the date and time it was received Familiarizing myself with mail distribution and sorting all invoices, check requests or statements to be placed into the proper accountant’s inbox Keeping inventory and ordering supplies when needed Using outlook to e-mail directors, board members, and coworkers Best Western, B ethel, CT Front Desk
Feb 2016 - May 2016
Floater between three different hotels and having to be familiar with each different system used To welcome and greet all incoming guests and provide them information regarding the services of the hotels and rooms available.
Make and confirm reservation accurately and e-mail confirmation letter Checking guests in, issuing room keys and enrolling them in rewards program Taking guest requests to accommodate and satisfy guests Providing excellent customer service and always responding to complaints in a positive manner Print out emergency reports and cash reports at beginning and end of each shift, Candlewood Center of Women’s Health (OfficeTeam),
Danbury, CT O ffice Clerk
Dec 2015 - Jan 2016
Faxing or mailing record releases with documents requested Filing and inter filing charts and paperwork
Retrieving all charts that are needed for scheduled appointments and making new ones when necessary followed by their delivery to designated area. Maintain patient confidence by keeping patient records confidential and obeying all HIPPA laws SKILLS
Types 60 WPM
Articulate and well-spoken
Proper phone etiquette
Performs extremely well
under pressure
Fully able to juggle multiple
tasks
Flexible and excellent time
management
Beginner level in Spanish
Attention to detail
Cooperates and works great
at team building
CNA Certified
High School Diploma
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