Customer Service Sales

SALLY DENVER

**** ************ ****, *******, ** 22030 H: 703-***-**** C: 703-***-**** **.*****@***.*** Defense Intelligence Agency - HR/Leadership Development for over five years, receiving highest levels of customer satisfaction.

Air Force (AFPCA/sub to LMIT) - Training in Project Management and an additional, customized course for VMware Security Implications.

Air Force Cost Analysis Agency (AFCAA) - Executive Administrative Support in the Pentagon and other local offices.

Government Printing Office - Training in Oracle and Web Development. Dept. of Labor - Digital Forensics investigation, including covert file acquisition. DISA (Sub) - Oracle Administration.

CIA (sub to SAIC) - Oracle DBA training in Spanish language. Dept of the Army (Ft.Detrick) Livelink Design, Implementation, & Administration, including business analysis, database design and sustainment.

Chemical Biological Medical Services (CBMS) - Microsoft Applications Training and Program Management Training.

Office of Naval Research (ONR) - Provided acquisition support and maintenance advice and received praise from the COR for our follow-through.

Accomplished business development representative offering expertise in generating significant company growth through lead generation, customer service and marketing. Persuasive business development professional successful at establishing and maintaining key partnerships with large and small business decision makers. Strong Communication Skills

Sales Associate

Team Player

Time Management

Active Listening Skills

Team Member

Customer Satisfaction

Customer-oriented professional, successful at troubleshooting and handling customer support issues in a timely manner. Energetic federal government and customer relations representative with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager with more than 25 years of professional customer service and leadership experience.

Customer interface expertise

Adheres to customer service procedures

Marketing savvy

Strong problem solving aptitude

Persuasive speaker

Committed to maintaining data integrity

FEDERAL GOVERNMENT CONTRACT AWARDS & ACHIEVEMENTS

PROFESSIONAL SUMMARY

SKILLS

EDUCATION AND CERTIFICATIONS

High School Diploma:

RICHMOND HILL - QUEENS, New York

CERTIFICATIONS / AWARDS: Achievement Award for Sales and Marketing. 1995, 1996, 1997. CEO, Marketing director, 01/1997

CURRENT POSITION All Technologies, Inc

Clearance: Top Secret

COMPANY BUSINESS: Professional Consulting Services for Federal, Local, State Governments Consulting Contractor.

PERSONAL STRENGTHS: Relationship building, client awareness, opportunity identification, leadership, persistence, and revenue generation.

BACKGROUND: Growing up in New York City, Sally Denver today is an accomplished business professional with over 25 years of experience as a Marketing and Sales executive. Beginning her career as an Account Executive, she quickly earned the respect of her colleagues by closing a $25M contract in her first year.

In 1997 I helped launch a Woman Owned Small business, All Technologies, Inc., (AllTech) in northern Virginia, proceeding to win several training and IT Consulting contracts with the Federal Government. In 2003 AllTech obtained SBA certified 8a status and Sally continued to grow AllTech under the 8a program.

Under Sally's leadership, AllTech continued to create visibility with lead generation, building customer relations, and continue to grow through the next decade, securing business with Army, Air Force, Navy and several large prime contractors.

As a result of Sally's work ethic, AllTech has had contractual successes across many agencies. A few of these are listed; Dept.of the Army (Ft.Sam Houston) - MS SQL DBA, MS Systems Administrators to support Army's Medical Information Technology Center and Finance Center. Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing requested information.

Politely assisted customers in person and via telephone. developed relationships with Program Officers and contracts specialist, which resulted in 80% growth of customer base.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and late receivables.

Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

ADDITIONAL INFORMATION

WORK HISTORY

CERTIFICATIONS: Center for Defense Security and Education (2014-2015) 1. Personnel Clearances in the NISP

2. JPAS /JCAVs virtual training for Security professionals 3. Understanding Foreign Ownership Control or Influence (FOCI) 4. NISP reporting requirements

5. Facility Clearances in the NISP

6. DSS Electronic Facility Clearance (E-FCL)

7. Facility Security Officer (Role in the NISP)

8. Introduction to Information Security

9. Identifying and Safeguarding Personally Identifiable Information (PII) Long and foster Institute of Real Estate

1. Principles and Practice of Real Estate for Sales Executives- Virginia 2. Moseley Real Estate Schools – Continuing Education. Memberships:

1-Northern Virginia Association of Realtors

2-Hispanic Chamber of Commerce

3-Small Business Administration

4- Center for Defense Security Education

CERTIFICATIONS

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