Courier, customer service

Alice Brightly

*** ** *** ******, *** *, Ft. Lauderdale, FL 33304 732-***-**** *************@*****.***

Accomplished Support Counselor and Behavioral Health Technician

Client Centered Detail Driven Observant Dedicated Highly Effective

Profile

Progressively responsible experience as a manager in behavioral treatment support, customer relations and retail environments

Experienced in treatment support with adults and adolescents, both male and female

Provide superlative customer service within meticulous policy and regulatory requirements

Demonstrated ability to collaborate with staff, management and others at all organizational levels

Outstanding blend of organization, prioritization, leadership, and interpersonal skills

Proven ability to effectively manage a wide range of duties simultaneously and coordinate multi-level directives within treatment support and retail management roles

Professional Experience

Various Treatment Center Locations (below), Southeastern FL, 11/2012 – present

Support Counselor and Behavioral Health Technician

Provide compassionate and effective support for clients undergoing addiction treatment. Work closely with clients, their therapists and medical personnel to develop and maintain reliable weekly routines and resulting stability. Observe and document client behavior to inform clinical staff.

Transport and accompany clients to and from offsite activities and meeting locations, ensuring their safety and providing a measure of insulation and protection from potentially negative external influences.

Facilitate in-house meetings and contribute to building a sense of community within the Centers.

Observe clients self-administer medications where appropriate. On overnight shifts, conduct hourly room and building security checks.

Remain acutely attuned to clients’ demeanor and psychological state, supporting their progress and immediately recognizing and reporting any actual or perceived crisis situation.

Preserve absolute patient confidentiality and function within all employer and regulatory standards and guidelines at all times.

At Wellness Resource Center, was voted “Most Improved” counselor and then “Tech of the Month” on another occasion. Locations (some simultaneous) include:

oSatori Waters Treatment Center, Delray Beach, FL, 8/2015 – present

oWellness Resource Center, Boca Raton, FL, 3/2013 – 8/2015

oRecovery Unplugged Treatment Center, Ft. Lauderdale, FL, 9/2014 – 12/2014

oInspirations for Youth, Ft. Lauderdale, FL, 5/2014 – 8/2014

oChallenges Treatment Center, Pompano Beach, FL, 11/2012 – 3/2013

Walmart, Toms River, NJ, 10/2010 – 10/2012

Department Manager, Housewares

Proficiently oversaw this department’s function and updated sections as directed by corporate headquarters.

Assisted customers with finding specific items and placing orders for special requests.

Provided exceptional customer service and maintained department organization to best meet customer needs.

Continued

Alice Brightly, Page 2 of 2

Professional Experience, continued…

Walmart Neighborhood Market, Pompano Beach, FL, 8/2008 – 10/2010

Price Coordinator and Support Associate

Effectively filled progressively responsible roles at this new store location, beginning as an overnight stocker and later promoted to Price Coordinator.

Assisted in establishing and physically setting up the new location to ready it for its grand opening, efficiently working in teams with coworkers to erect shelving, receive and organize new store stock, and display it as directed.

Education

Biology study, Palm Beach Atlantic College, West Palm Beach, FL

Additional Information

Community Involvement

Former volunteer at the Dreher Park location of the Palm Beach Zoo and Conservation Society

Alice Brightly

626 NE 4th Avenue, Apt 4, Ft. Lauderdale, FL 33304 732-***-**** *************@*****.***

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear :

I am currently seeking a challenging career opportunity in a capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include progressively responsible experience in behavioral treatment support, customer relations and retail management environments. I consistently provide superlative customer service within meticulous policy and regulatory requirements and have direct experience in working with both male and female adult and adolescent treatment clients. I have effectively applied my skills and knowledge toward developing demonstrated ability to collaborate with staff, management and others at all organizational levels. To complement this background, I offer an outstanding blend of organization, prioritization, leadership, and interpersonal skills.

As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Alice Brightly

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