Customer Service Sales
Resume:
Elizabeth Parrett
**** *. ***** *****, ************, MI 49127
C: 269-***-****
**********************@*****.***
Professional Summary
Qualified specialist with 12 years in customer service, sales and management. Personable and professional under pressure. Computer skills and telephone etiquette. Motivated customer service specialist with retail experience in a fast-paced, team-based environment. Excellent communicator in a demanding customer service role with extensive background in conflict resolution, customer care and management experience. Skills
Service-oriented Food service background
Staff scheduling Capable of operating multiple banking systems
Natural leader Passion for customer satisfaction
Strong work ethic Adheres to customer service procedures
Persuasive speaker Skilled in call center operations
Customer interface expertise Willingness to learn Work History
Earth Fare – Portage, MI
Cashier/ Wellness and Beauty Adviser/ Assistant Scan Coordinator, 07/2015 to 04/2016 269-***-****
Counts money in cash drawer at beginning of shifts to ensure amounts are correct and that there is adequate change. Scans items, requests price checks, honors coupons, collects payment with cash check or bank cards, gives change appropriately, and issues receipts. Bags items carefully. Assists in other areas of store, such as clean-up, shelf stocking, and keeping merchandise displayed in orderly manner. Assist customers with products and supplements that fit their needs. Being knowledgeable and staying current with beauty products and supplements. Placed orders for inventory with merchants. Maintained overall price integrity of store. Conducted daily, weekly, and monthly price changes, including changing shelf signs and tags, promotional signs and bucket signs. Proficient usage with a falcon hand-held computer scanner. Strong organizational, time management and multitasking skills.
PNC Bank – Oshtemo, MI
Customer Service Representative/ Outbound Sales, 02/2009 to 05/2013 1-800-***-**** ext. 11408
Answered an average of 400+ calls per day by addressing customer inquiries, solving problems and providing new product information. Provided an elevated customer experience to generate a loyal clientele. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Directed calls to appropriate individuals and departments. Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities, product knowledge and overall call center productivity. Contacted customers to follow up on purchases, suggested new products and informed them about promotions and upcoming events. Met or exceeded service and quality standards every review period. Received personal recognition in PNC newsletter for exceeding sales goals.
Great Harvest Bread Company – Portage, MI
Manager, 09/2002 to 02/2009
Carefully interviewed, selected, trained and supervised staff on effective methods, operations and procedures. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Effectively managed payroll and timekeeping and paperwork for new hires and terminations. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Accepted feedback to implement positive changes. Recommended alternative items if product was out of stock. Built long-term customer relationships and advised customers on purchases and new products. Education
High School Diploma: 1995
Evans High School Evans, GA
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