Customer Service Representative
Resume:
Lissette Garcia Hineman **** Irongate Place
Boca Raton, FL 33433
email: **********@***.***
Objective
To secure a responsible and challenging administrative or legal position offering opportunities for growth and advancement.
Summary of Abilities
Bilingual – fluently speak and write both Spanish and English
Clear, pleasant speaking voice
Sales ability
Customer service ability
High level of proficiency in Word Perfect, Microsoft Word
Working knowledge of Excel
Typing – 50 wpm - Data entry keystrokes 10,000 ph
Wyse 50, 60, and 75 terminal operation
Administrative skills
Non Smoker
A reliable team player that works well under pressure and maintains a professional attitude at all times.
Professional Experience
Law Offices of Topkin and Partlow February 4, 2011 – Present. Receptionist. Responsibilities include: greeting clients at the front desk, answering 11 telephone lines for two law firms, keeping the kitchen clean and well-stocked, and making sure there is always fresh coffee available for the guests and staff, continuously monitoring the fax machine and distributing faxes to their recipients as they arrive, tracking office supplies, ordering when needed, and carefully checking the order when it arrives, setting up and maintaining conference room for clients, entering new client information into the system, updating the plaintiff case list bi-weekly, calling potential clients that view our Martindale Hubbell directory site, greeting and directing all clients that visit our office, translating and interpreting time slip records for billing, and other miscellaneous tasks that arise from time to time.
The Consumer Law Group, Boca Raton, FL September 14, 2006 to April 14 2010. Lead Data Administrator. Responsibilities include maintaining client’s bank information, i.e. routing & account numbers, advising Global Client Solutions of updates, interfacing with creditors, providing debt settlement paperwork (cease & desist, proposal, and power of attorney), update statements and third party letters into creditor detail field, and entering new client’s files into system.
USA Grocers (Personnel One), Boca Raton, FL October 17, 2005 to March 17, 2006. Responsibilities included entering data from daily sales reports into Peachtree, providing backup receptionist support, Spanish/English translation.
Active Periodicals, Deerfield Beach, FL November 2003 to September 2005. Sales Representative/
Telemarketer. Responsibilities included contacting customers to describe sales promotions and sweepstakes.
Copyco/Toshiba, Deerfield Beach, FL March 1997 to August 1998. Customer Service Representative. Responsibilities included interfacing with customers to identify and log problems and direct and schedule service calls to appropriate technicians.
American Express, Plantation, FL., October 1996 to February 1997. Customer Service Representative. Responsibilities included answering incoming calls from customers checking the status of their account, and assisting customers in resolving problems and issues concerning their account.
Kelly Temporary Services, Tampa, FL March 1996 to October 1996 Client Services Clerk. Responsibilities included fax and telex distribution for Client Services department at Citicorp. Also maintained a detailed computerized log of all daily mailroom transactions.
The Waldec Group, Tampa, FL November 1995 to March 1996. Customer Service Representative. Responsibilities included scheduling service technician daily activities, updating customers repair schedule status, and customer billing.
JC Penney, Main Distribution Center, Tampa, FL March 1994 to November 1995. Customer Service Representative. Responsibilities included contacting customers daily to resolve problems and schedule appointments for re-delivery and/or repair.
Kelly Temporary Services, Tampa, FL August 1993 to March 1994. Inventory Control Clerk. Responsibilities at Hewlett Packard included inventory control, parts distribution, and maintenance of a tracking system that monitored all parts and supplies delivered throughout the Eastern United States.
Contact this candidate